Service Engineer

🔥 14 hours ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $60k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Supermicro

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1993

🏭 Manufacturing

📦 Logistics

💼 Consulting

Manufacturing • Logistics • Consulting

Supermicro is a leading provider of high-performance computing solutions, specializing in server technology and advanced infrastructure for enterprise applications. The company is dedicated to fostering talent and developing cutting-edge technology, creating a dynamic work environment where skilled professionals can thrive. With a focus on innovation and excellence, Supermicro delivers industry-leading products and services in the computing sector.

📋 Description

• Troubleshoot and resolve complex technical problems on Supermicro equipment in enterprise environments, both on-site and remotely • Drive customer satisfaction through service excellence • Lead preventive maintenance actions and manage repair and parts cycle times • Manage and quickly correct escalation situations • Provide second-line support to resellers and distributors across customer support matters • Maintain a high level of enterprise solution product knowledge • Collaborate with Technical Account, Service, and Product Managers to define service programs • Provide and contribute fault-triage information and training materials • Run tests and simulations at the company facility to assist problem-solving • Travel to customer sites to train users and resolve customer issues • Train new Service Engineers • Work under Technical Account Manager direction and take ownership of the customer base • Work self-sufficiently in the field and defuse challenging situations • Manage time, prioritize work, and make effective business judgments while meeting daily service expectations • Determine requirements and root causes of technical issues with customers • Resolve problems by clarifying issues, researching answers and alternatives, implementing solutions, and escalating unresolved problems • Produce meaningful reports and metrics

🎯 Requirements

• Bachelor's degree in Computer Science, Computer Engineering, or Electrical Engineering preferred • Associate's degree in electrical technology, electronics, or equivalent military experience considered • 3+ years of experience servicing complex X86 systems and parts • Work experience in a large enterprise or certification in Windows and Linux environments is a plus • Break/fix experience and on-site customer service experience • Hands-on experience with Supermicro, EMC, DELL, or HP servers • Solid hardware system diagnostics skills • Understanding of how BIOS, drivers, and application loads can cause system issues • Strong technical communication skills • Strong written and verbal communication skills • Project management skills • Solid time management skills • Ability to participate in multiple cross-functional projects concurrently within established timelines • Ability to learn and embrace new and changing technologies • Ability to create plans and follow up on planned actions • Ability to work in a challenging, dynamic, and fast-paced environment • Solution-oriented and proactive approach, with ability to identify and escalate issues in a timely manner • Ability to work effectively in a high-pressure environment • Full professional proficiency in English (read/write/speak) • Punctuality and attention to detail • Familiarity with Linux is a plus • Ability to travel up to 25%

🏖️ Benefits

• Flexible hours and/or flexible shifts, including weekends and holidays if needed • Travel opportunities to customer sites and field locations • Equal employment opportunity and diversity commitment