Senior Product Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona, California, +19 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🦞 Maine – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $31 - $33 / hour

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Electric

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

☁️ SaaS

💰 $23.4M Series D on 2022-03

IT Services • Tech Support • SaaS

Electric is a company that offers comprehensive IT management and support services. It provides a platform called the Electric IT Hub, which helps companies manage their IT environments with confidence and resolve IT support requests efficiently. Electric also offers services related to employee onboarding and termination, device management, and hardware services including procurement and shipping. In addition, Electric supports security controls and compliance, and integrates with third-party services to enhance its offerings.

📋 Description

• Investigate, triage, and resolve customer-reported issues across Electric's SaaS platform and desktop applications • Handle a high volume of concurrent cases with disciplined follow-up • Reproduce and document product bugs with enough technical detail • Evaluate browser console logs, network requests, and application errors • Escalate complex or unresolvable issues to Senior Specialists or Engineering • Complete technical tasks submitted by Customer Success Managers • Contribute to internal and external knowledge base articles • Identify and surface patterns in customer issues to Support leadership • Work across teams — CS, Product, Engineering

🎯 Requirements

• 2+ years of experience in technical support or customer support for a SaaS or software product • Comfortable evaluating browser console logs, HTTP errors, and application error messages • Experienced working within a ticketing system (Jira Service Management preferred) • Strong written communicator • Detail-oriented and methodical • Able to work independently using documentation, internal tooling, and error output • Highly organized with strong time management

🏖️ Benefits

• Flexible and generous PTO • Mental Wellness Days • Volunteer Days • Medical, Vision, Dental, and Orthadontia Coverage • 401k • ESOP (Employee Stock Option Program) • Kindbody Membership for Family Planning • Pre-taxed Commuter Benefits • Generous Parental Leave • Paid medical, family, and military leave • Short and Long Term Disability • Employee Assistance Programs • Life Insurance funded by Electric • Training and career growth • Awesome team building events!