Helpdesk Technician

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $25 - $29 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SurePoint Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1983

💼 Consulting

⚖️ Legal

🤖 Artificial Intelligence

💰 Private Equity Round on 2018-05

Consulting • Legal • Artificial Intelligence

SurePoint Technologies is a leading provider of innovative legal software solutions tailored for mid-sized law firms. The company offers a comprehensive suite of tools, including practice management, financial management, business intelligence, client relationship management, and payment services. SurePoint's solutions are designed to empower legal professionals to enhance workflows, increase profitability, and make data-driven decisions. With its acquisition of Leopard Solutions, SurePoint also integrates financial and people intelligence into its offerings. Trusted by over 100,000 legal professionals, SurePoint Technologies stands out for its expertise, innovation, and commitment to improving the business of law through advanced legal management systems.

📋 Description

• Receive, prioritize, document, and actively resolve end user help requests and technical issues through the internal support ticketing system • Provide general software support and basic troubleshooting • Set up and troubleshoot desktop hardware, monitors, peripherals, and basic networking connections • Partner with other corporate services departments to complete onboarding and offboarding processes, including user setup and disabling account access • Escalate unresolved issues to higher-level support or specialized teams as appropriate • Participate in projects related to compliance and internal system improvements

🎯 Requirements

• Experience in providing end-user support (desktop, mobile, and email) • Familiarity managing M365 services, including Teams, Exchange and SharePoint • Ability to learn and support various internal systems and tools • Strong organizational skills and attention to detail • Associate's degree in computer science, Information Technology, or related field, or equivalent (nice to have) • Certification such as CompTIA A+ or equivalent (nice to have) • Experience in managing or provisioning user accounts (nice to have)

🏖️ Benefits

• Health Insurance (medical, dental, vision) • Flexible Spending Accounts • Life, Short-term and Long-term Disability Insurance (employer paid) • Health Savings Accounts • Wellbeing Benefits • 401K (immediately vested, employer match) • Paid Time Off (Flexible PTO, holidays) • Employee Assistance Program • Summer Flex Fridays