Customer Service, Bilingual, Portuguese

🔥 0 minutes ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏥 Healthcare

🛡️ Insurance

✈️ Travel

💰 $300M Secondary Market on 2014-10

Healthcare • Insurance • Travel

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Respond to customer inquiries via phone and email in a professional and timely manner • Assist users with account management, contest participation, and technical troubleshooting • Explain fantasy sports rules, scoring systems, and gameplay mechanics • Resolve login problems, transaction disputes, and lineup errors • Escalate complex or unresolved issues to the appropriate department or supervisor • Maintain current knowledge of sports seasons, fantasy contests, and promotional offerings • Document customer interactions and resolutions in the CRM system • Adhere to call center performance metrics, including handle time, quality assurance, and customer satisfaction goals • Share insights, identify process improvements, and support peers • Work remotely using employer-provided equipment

🎯 Requirements

• High school diploma or equivalent • Must be bilingual in Portuguese and English • Ability to type 35+ words per minute • Minimum of one year of customer service experience • Strong written communication skills • Excellent internet connectivity with at least 5 Mbps upload and 30 Mbps download speeds • In-house network and hard-wired internet connection capable of continuously supporting outstanding call quality and high-speed response rates • Wireless and/or satellite internet service providers are not compatible with the systems • A quiet, distraction-free, secure place to work • Must live and work in the US at all times during employment

🏖️ Benefits

• Paid training • Generous PTO • 401k • Monthly recognition and incentive programs • Medical, dental, and vision benefits • EAP • Health and wellness programs • Strong promote-from-within policy