Technical Consultant

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Suvoda

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 $40M Venture Round on 2019-12

Healthcare • Logistics • Consulting

Suvoda is a company specializing in delivering cutting-edge software solutions for managing complex clinical trials. It offers a single platform with products such as eConsent, Interactive Response Technology (IRT), electronic Clinical Outcome Assessment (eCOA), and ePatient, designed to streamline and enhance the efficiency of life-sustaining clinical studies, especially those in therapeutic areas like oncology and rare diseases. With their technology, they aim to provide full command over time-sensitive patient interactions and assist clinical trials in handling infinite variables and constant changes, ensuring high standards and effective patient consent management across various age groups to improve trial outcomes. Suvoda emphasizes collaboration with clients throughout the lifespan of a trial to maintain quality and success.

📋 Description

• Work with assigned clients and project teams responsible for the delivery of Interactive Response Technology (IRT) for randomization and drug supply management • Maintain the team’s IRT systems, oversee support processes, identify and mitigate potential issues and risks, and work with clients and vendors to ensure successful system use • Lead implementation of system change controls for studies during the maintenance phase • Manage study data integration specifications between the IRT system and other eClinical solutions • Create data review plans and ensure reviews are completed on schedule • Create and maintain study FAQ documents for customer care support • Develop and maintain system training materials, including manuals, walkthrough videos, and presentations • Set up IRT system data with client study teams at system go-live • Serve as the primary escalation point for complex customer support issues, troubleshoot issues, and identify resolutions • Create and distribute support and maintenance reports to internal teams and client study teams • Identify trends and root causes in support data and implement solutions with project team members • Identify and assist with services process improvements • Assist the product team with new feature design and development based on client requests and project experience • Travel to client sites for meetings and user training • Support system users in multiple countries by telephone and email • Assist with training new staff on Suvoda products and processes • Perform other related duties as required

🎯 Requirements

• At least 3 years of experience in a similar role • Bachelor's degree required • Interpersonal and communication skills • Time management and organizational skills • Analytical thinking • Ability to understand technical systems and perform troubleshooting • Creative problem solving • Attention to detail