Senior Account Manager

🕒 August 24

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $117k - $180k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

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Swiftly, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚗 Transport

💰 Private Equity Round on 2020-12

Transport • Software

Swiftly, Inc. is a company that specializes in enhancing public transit through a comprehensive data platform. Their services focus on improving real-time passenger information, operational efficiency, and predictive insights for transit agencies. With a digital platform that supports transit management, Swiftly provides tools to optimize scheduling, planning, and customer service in public transport. The company aims to streamline the flow of information and enhance the decision-making process for transit operators to boost the overall passenger experience.

📋 Description

• Develop upsell and retention strategies for midsize to large complex transit agencies • Own the upsell pipeline from marketing qualified lead through close • Develop pipeline throughout the customer book of business • Develop and maintain account plans and customer Success Plans • Create customer-focused collateral and execute campaigns with Marketing • Achieve or exceed quota expectations • Develop business proposals and deliver executive presentations proving ROI • Lead demonstrations and trainings of the full Swiftly platform • Identify budget and procurement paths with agency decision-makers • Manage competitive and noncompetitive procurement for upsells and renewals, including RFPs and sole-source justifications • Attend conferences, onsite agency visits, and other customer events • Collaborate cross-functionally and provide feedback on competition, market, and customers • Retain customers, generate upsell/cross-sell leads, and increase customer-base revenue

🎯 Requirements

• 2–5 years of quota-carrying SaaS experience in the public sector • Track record of meeting and exceeding quota and pipeline expectations • Ability to listen to various stakeholders and synthesize relevant information • Persistence and ability to communicate customer value creatively • Ability to ideate and execute plans with minimal direction • Strategic thinking and ability to balance competing priorities • Exceptional organizational and multitasking skills • Excellent communication and cross-functional collaboration • Experience with public transportation or passion for transportation, mobility, and cities • Must be eligible to work without visa sponsorship; Swiftly is unable to provide visa sponsorship

🏖️ Benefits

• Equity compensation for every employee • Medical, Dental and Vision • Retirement with Employer Match • Flexible Spending Account (FSA) • Home office setup reimbursement • Monthly cell/internet reimbursement • Monthly "Be Well" stipend • Flexible PTO with a recommended minimum • Flexible work environment • 16 paid holidays • 12 fully paid weeks of leave for child birth/adoption • 1–2 annual in-person company or team offsites