Tier III Engineer

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🔥 0 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

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SWK Technologies, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1987

🤝 B2B

💸 Finance

☁️ SaaS

💰 $1M Venture Round on 2014-06

B2B • Finance • SaaS

SWK Technologies, Inc. is a technology solutions provider specializing in accounting and ERP software, cloud hosting, and managed IT services. They focus on delivering integrated business management solutions tailored for various industries, including construction, distribution, healthcare, and nonprofit organizations. As a partner with leading software providers like Acumatica and Sage, SWK aims to empower businesses with modern financial systems and secure IT infrastructures, enabling their clients to optimize operations and achieve greater efficiency.

📋 Description

• Act as a senior escalation resource for the NOC and support teams, resolving complex tickets that require deeper expertise or administrative access • Lead and execute client-facing infrastructure and cloud projects including migrations, deployments, and environment buildouts • Manage and administer Azure environments across a diverse client base, including IaaS, Azure AD/Entra ID, and M365 integration • Communicate directly with clients on escalated issues and active projects, setting expectations and providing clear status updates • Collaborate with the engineering team on process improvements, documentation, and knowledge transfer • Contribute to post-incident reviews and root cause analysis • Support internal initiatives including tooling improvements and platform administration

🎯 Requirements

• 5+ years of hands-on IT experience, with meaningful time spent in an MSP or similar multi-client environment • Demonstrated experience managing Azure workloads in production (IaaS, Entra ID, Azure Networking, Azure Monitor, etc.) • Strong working knowledge of Windows Server, Active Directory, and networking fundamentals (DNS, DHCP, firewall, VPN) • Experience with firewall administration (SonicWall preferred) • Experience with M365 administration (Exchange Online, Teams, SharePoint, Defender) • Ability to manage multiple concurrent client engagements without losing the details • Strong written and verbal communication skills • Self-directed and comfortable working remotely without close supervision • Additional Qualifications that are good to have: • Microsoft certifications (AZ-104, AZ-305, or similar) • Experience with PSA and RMM tools (HaloPSA, NinjaRMM, Auvik, etc.) • Familiarity with virtualization platforms (Hyper-V, VMware) • PowerShell scripting for automation and administration • Background in change management processes or ITIL fundamentals

🏖️ Benefits

• Full time role in a remote first workplace • Dental, Life, Medical, Retirement, Vision