Customer Success Enablement Manager

🕒 April 10

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Sword Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

🧘 Wellness

Healthcare Insurance • Artificial Intelligence • Wellness

Sword Health is a digital health company that combines artificial intelligence with clinical expertise to provide world-class care for muscle, joint, and pelvic health conditions. By offering digital physical therapy and AI-driven care, Sword helps individuals recover from physical ailments from the comfort of their own home, avoiding surgeries and reducing the need for medications. The company provides employers, health plans, and individuals with personalized treatment plans that are cost-effective and have proven outcomes in pain reduction and improved productivity. Sword Health is dedicated to expanding access to high-quality care and ensuring health equity across global communities.

📋 Description

• Lead the design and implementation of advanced training programs tailored to address specific knowledge and performance gaps within the Customer Success team. • Develop and execute a cohesive strategy for enablement, ensuring alignment with global best practices in positioning Sword Health throughout the customer lifecycle process. • Oversee the onboarding process for new hires, ensuring they are fully integrated and equipped with the necessary tools and knowledge. • Collaborate with Customer Success leadership to create and manage enablement projects, such as playbooks for managers, training tracks, and certification programs. • Analyze and track performance metrics to assess the effectiveness of enablement initiatives, making data-driven adjustments as needed. • Serve as a key liaison between Customer Success teams and other departments, fostering cross-functional collaboration to enhance overall team performance.

🎯 Requirements

• 8+ years of experience in Customer Success enablement, enterprise sales management, or a related field, with a proven track record of managing and delivering successful enablement projects from inception to completion. • Expertise in designing and implementing commercial training programs that drive measurable improvements in Customer Success readiness and performance. • Strong understanding of the Customer Success cycle, including common challenges and best practices. • Exceptional communication, presentation, and interpersonal skills, with the ability to influence and build relationships across all levels of the organization. • Proven ability to analyze performance data and translate insights into actionable strategies. • Demonstrated experience in leading cross-functional teams and driving collaboration across departments to achieve Customer Success objectives.

🏖️ Benefits

• Comprehensive health, dental and vision insurance* • Life and AD&D Insurance* • Financial advisory services* • Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)* • Health Savings Account* • Equity shares* • Discretionary PTO plan* • Parental leave* • 401(k) • Flexible working hours • Remote-first company • Paid company holidays • Free digital therapist for you and your family