Support Specialist

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Syllo

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

⚖️ Legal

🤖 Artificial Intelligence

☁️ SaaS

🔥 Funding within the last year

💰 $30M Venture Round - Syllo on 2025-10

Legal • Artificial Intelligence • SaaS

Syllo is a Litigation AI company that provides a unified platform for managing complex litigation end-to-end. Its software combines case management, eDiscovery, legal research, analysis, drafting, and agentic issue tagging to help in-house teams and law firms master the record, apply issue codes at scale, and accelerate strategy and workflow across written discovery, depositions, and pretrial work. Syllo positions itself as an AI-enabled, collaborative workspace focused on high-stakes commercial litigation.

📋 Description

• Serve as the first point of contact for inbound client support requests, responding promptly and professionally across all support channels • Troubleshoot product questions and technical issues, escalating to engineering or product teams through the appropriate process when needed • Develop deep expertise in the Syllo platform and serve as a product knowledge resource for clients and the CS team • Conduct live troubleshooting sessions and product walkthroughs with clients to resolve issues and build platform confidence • Write and maintain help content including articles, guides, and FAQs that address common client questions and product workflows • Partner with the other Customer Success teams to flag recurring issues and surface client feedback to the product team • Document solutions and contribute to the internal knowledge base to reduce repeat inquiries and support team scaling • Participate in product testing and share results with engineering and product management in a timely manner

🎯 Requirements

• 1 to 3 years of experience working in a legal environment, whether at a law firm, corporate legal department, or legal technology company, in a support, operations, or client services capacity • Strong written and verbal communication skills with the ability to explain technical concepts clearly to non-technical users • Comfortable conducting live client-facing calls and troubleshooting sessions • Experience writing help content or customer-facing documentation is a plus • Familiarity with support or CRM tools is a plus • High aptitude for learning new software tools and enthusiasm for AI-powered products.