Customer Service Specialist, Motorsports

🕒 July 27

🇺🇸 United States – Remote

💵 $19 - $25 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Apex Wheels

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2007

🚘 Automotive

Automotive

Apex Wheels is a company specializing in aftermarket wheels and automotive accessories. They offer a variety of products including wheels, spacers, center caps, TPMS & valve stems, and centering rings. Apex Wheels provides resources such as vehicle fitment guides and customer support to enhance the performance of vehicles. They also offer a wholesale dealer portal and encourage prospective dealers to join the network. The company emphasizes real performance and offers a replacement program, along with extensive customer support services.

📋 Description

• Deliver best-in-class customer service through inbound and outbound phone, email, and other methods. • Assist customers with placing new orders, updating existing orders, and resolving order-related questions or issues. • Process returns, exchanges, warranties, and refunds efficiently. • Support fulfillment issue resolution through customer outreach. • Provide timely and transparent updates on order status, backorders, and shipments. • Achieve or exceed key performance indicators and performance metrics. • Act as the voice of the customer by identifying recurring issues, documenting and reporting findings, and recommending solutions. • Develop and maintain self-service resources such as help articles and guides. • Become an expert in Apex’s CRM, order management, ERP, telephony, and ticketing systems. • File, track, and report shipping-carrier claims for lost or damaged packages. • Collaborate with Fitment, Fulfillment, and Production teams. • Uphold Apex’s brand standards through clear, empathetic, and knowledgeable support. • Respond to customer tickets within 24 hours, resolve tickets within 42 hours, answer at least 95% of calls, and maintain customer satisfaction scores of 95% or higher. • Perform other duties as assigned.

🎯 Requirements

• High school Diploma or equivalent. • 1+ years of experience providing excellent customer service via phone, email, and other communication methods. • Experience using modern computer processing solutions like Google Suite and MS Office. • Experience with MacOS is preferred. • Experience with a telephony system is preferred (RingCentral). • Experience with ERP systems is a plus (Netsuite). • Experience using ticketing systems is a plus (Zendesk). • Ability to communicate verbally and in writing, tailoring the message appropriately for the audience and outcome, including matching Apex’s brand voice. • Ability to task-switch frequently and accommodate quickly changing priorities. • Ability to remain focused and motivated while working remotely. • Intermediate understanding of the motorsports world and Apex products, including technical concepts related to fitments, car set-ups, and car modifications. • Must have the ability to read, write, speak, and understand English. • Regular, predictable attendance is required. • Ability to travel by ground or air to attend team-building events and occasional domestic travel for team-building events and leadership summits.

🏖️ Benefits

• $19.25 - $25.50 hourly, depending on location and experience, plus eligibility to participate in our short-term incentive plan/bonus plan after 90 days of employment. • Anticipated start date is mid to end of September 2026. • Work from home support with $450 annual stipend for cell phone and internet usage, all technology needs provided by Apex, plus workspace equipment reimbursements. • Robust health benefits including medical, dental, and vision insurance; HSA; mental health support; gym membership discounts; and healthcare concierge. • Retirement savings eligibility to participate in our 401(k) with company contributions. • Paid sick leave, vacation time, and paid company holidays, including Juneteenth and Indigenous Peoples’ Day. • Motorsports lifestyle reimbursements for HPDEs, track day insurance, event spectator tickets, karting and karting school, sim racing gear, SCCA-compliant gear, and premium events such as DirtFish and SkipBarber. • Huge employee discounts on products and free merch. • Eligibility for college grants and loan forgiveness programs through SEMA. • Remote work support almost anywhere in the contiguous U.S. • Department-led in-person events including sim-racing, karting, spectator events, and visits to places in Northern California.