Field Service Engineer

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $69k - $101.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

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👻 Ghost score 0%

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Symbotic

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

📦 Logistics

💼 Consulting

🍽️ Food & Beverage

Logistics • Consulting • Food & Beverage

Symbotic is an industrial automation company that provides an end-to-end, AI-powered warehouse automation platform combining autonomous mobile robots, advanced vision and sensing, and orchestration software to modernize supply chains. Its system integrates hardware and intelligent software to increase throughput, accuracy, and storage density for retail, grocery, CPG, and wholesale customers, solving labor constraints and operational inefficiencies in distribution and fulfillment operations.

📋 Description

• Monitor system performance, alarms, operational metrics, and reliability trends across assigned customer locations • Analyze recurring issues and lead structured root cause investigations using methodologies such as 8D problem solving • Serve as the primary technical escalation point and provide advanced troubleshooting support for complex equipment, PLC-controlled systems, robotics, conveyors, controls, software, and system performance issues • Partner with Hardware, Software, Systems Engineering, and Operations teams to identify and implement corrective actions and reliability improvements • Support customer communications during significant operational events and system disruptions • Review maintenance activities and system data • Maintain technical documentation and reliability records • Identify opportunities for continuous improvement • Mentor technicians and support technical training • Assist with site launches, upgrades, process improvements, and network-wide operational initiatives • Ensure compliance with applicable safety standards and procedures

🎯 Requirements

• Bachelor's degree in Electrical Engineering, Electro-Mechanical Engineering, Mechatronics, Automation Engineering, or a related technical field, or minimum of 2 years of hands-on experience supporting automated systems in warehouse, distribution, manufacturing, or material handling environments • Advanced experience troubleshooting PLCs, HMIs, conveyors, robotic systems, electro-mechanical equipment, electrical circuitry, control panels, motors, sensors, and automation hardware • Experience supporting live operational environments where equipment uptime directly impacts production or fulfillment operations • Strong understanding of preventive maintenance, breakdown response, equipment recovery procedures, CMMS systems, and maintenance documentation practices • Proven ability to lead technical discussions and maintain professionalism in customer-facing and high-pressure operational situations • Familiarity with lockout/tagout procedures, electrical safety practices, machine guarding, working at heights, and conveyor safety standards • Valid driver's license • Ability to drive and/or fly to client locations and company HQ

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Disability benefits • 401K • PTO • Up to 30-40% travel may be required • Business travel expenses reimbursed based on program guidelines • Eligible employees may receive a corporate credit card for business travel expenses