
1001 - 5000 employees
Founded 2011
🤝 B2B
🤖 Artificial Intelligence
🏥 Healthcare
💰 $230M Series D on 2021-08
B2B • Artificial Intelligence • Healthcare
Talkdesk is an AI-powered customer experience platform designed to revolutionize the way businesses interact with their customers. Tailored for various industries, Talkdesk seamlessly integrates with existing systems to enhance customer service and agent productivity through hyper-personalized, context-aware experiences. With a focus on sectors such as financial services, healthcare, retail, and government, Talkdesk empowers organizations to scale operations, automate routine tasks, and optimize resource allocation, ensuring secure and efficient service delivery across all channels.
🕒 June 2
🇺🇸 United States – Remote
💵 $93k - $140k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💰 Pricing Analyst
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
👻 Ghost score 25%
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1001 - 5000 employees
Founded 2011
🤝 B2B
🤖 Artificial Intelligence
🏥 Healthcare
💰 $230M Series D on 2021-08
B2B • Artificial Intelligence • Healthcare
Talkdesk is an AI-powered customer experience platform designed to revolutionize the way businesses interact with their customers. Tailored for various industries, Talkdesk seamlessly integrates with existing systems to enhance customer service and agent productivity through hyper-personalized, context-aware experiences. With a focus on sectors such as financial services, healthcare, retail, and government, Talkdesk empowers organizations to scale operations, automate routine tasks, and optimize resource allocation, ensuring secure and efficient service delivery across all channels.
• Serve as a strategic pricing partner to Product Managers across Talkdesk’s AI and Contact Center software portfolio • Strengthen pricing and packaging recommendations for new and existing products through pricing expertise, analytical support, and structured challenge • Assess competitive positioning, internal product and strategy alignment, unit economics, and forecasting • Design pricing models, including meter/unit of measure selection, packaging structure, and buying rules • Evaluate technical product and billing/CPQ feasibility • Identify gaps, inconsistencies, and risks in pricing proposals and provide structured feedback • Provide targeted research and analytical support, including financial modeling and competitive benchmarking • Support Product Managers with cross-functional operationalization requirements for pricing changes • Prepare Product Managers to present proposals to the Pricing Committee • Coordinate Pricing Committee activities, including scheduling, documenting decisions, and communicating approved changes • Maintain pricing documentation as the source of truth and cascade changes to impacted teams and systems such as SFDC/CPQ, website, and sales enablement • Support pricing analytics and dashboards, including discounting analysis, pricing performance monitoring, and packaging optimization • Conduct ad hoc strategic pricing research and monitor SaaS, AI, and Contact Center market trends • Serve as a pricing and packaging resource to Sales and Deal Desk • Report to the Pricing Director
• 5+ years of experience in pricing, strategy & ops, management consulting, FP&A, or related analytical roles in B2B SaaS • Strong command of SaaS pricing best practices across model design, packaging, and monetization strategy • Ability to build and review financial models, pressure-test assumptions, and translate data into business implications • Clear, structured communication; ability to give direct, constructive feedback to Product Managers and translate pricing concepts into actionable guidance • Ability to work effectively with multiple teams, manage competing priorities, and drive organizational alignment • Highly organized self-starter; comfortable managing a high-volume workload independently, maintaining documentation standards, and driving initiatives to completion without close supervision • Familiarity with Salesforce and business intelligence platforms • Experience in SaaS, AI, or Contact Center software strongly preferred • Familiarity with usage-based, subscription, or outcome-based pricing models • Knowledge of quote-to-cash processes, billing systems, and contract structures • Exposure to competitive pricing analysis or willingness-to-pay frameworks • Background in supporting pricing committees or governance processes • CPQ experience is a plus
• Equity long-term incentives may be available based on level and role • Short-term incentives of either bonus or commission may be available based on level and role • Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Employee Assistance Program (EAP) • 401(k) plan • Uncapped paid time off program for exempt employees • Accrual-based paid time off program for non-exempt employees • 14 paid holidays each year • Accrued sick leave for non-exempt employees • AI-assisted interview evaluation with consent requested before recording
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