Service Agent, Patient Care Coordinator

🔥 1 hour ago

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Talkiatry

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

🏥 Healthcare

👥 B2C

Healthcare • B2C

Talkiatry is a virtual psychiatry provider that delivers 100% online psychiatric care and medication management. The platform matches patients to licensed psychiatrists and other clinicians, offers follow-up care with the same provider, and treats conditions such as ADHD, anxiety, depression, bipolar disorder, OCD, PTSD, insomnia and peripartum/postpartum needs. Talkiatry operates in-network with major insurers, provides copay estimates, a patient portal, and resources like quizzes and medication information. The site notes its clinicians average 10 years of experience, represent multiple subspecialties, and speak many languages.

📋 Description

• Answer incoming inquiries from patients, answer questions, and schedule appointments • Make outbound phone calls to patients, pharmacies, and insurance companies • Create and triage tickets in ServiceNow • Ensure that providers are scheduled for best use of time • Schedule appointments as needed in eClinicalWorks • Support clinicians via Microsoft Teams Chat to: • Schedule patient follow-up appointments • Reach out to patients who are late to tele visits • Send referral information to patients • Send discharge letters • Monitor and complete tickets in ServiceNow to: • Inform patients of insurance benefits • Respond to patient inquiries • Add copies of insurance cards/IDs to patient documents • Troubleshoot minor technological issues or escalate them to our helpdesk

🎯 Requirements

• Strong written and verbal communication skills • Excellent customer service skills • Ability to multitask while maintaining accuracy • Enjoy working in team-based environment • Experience providing phone, email and chat-based customer service • Experience answering phones and multitasking in a fast-paced environment • Experience scheduling appointments • Medical Reception experience and experience using an Electronic Health Record (EHR) is a plus, but not required • Microsoft Office (M365), plus if you have worked with Microsoft Teams

🏖️ Benefits

• medical, dental, vision, effective day 1 of employment • 401K with match • generous PTO plus paid holidays • paid parental leave