Service Agent, Patient Care Coordinator

🕒 July 28

🇺🇸 United States – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 62%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Talkiatry

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

🏥 Healthcare

👥 B2C

Healthcare • B2C

Talkiatry is a virtual psychiatry provider that delivers 100% online psychiatric care and medication management. The platform matches patients to licensed psychiatrists and other clinicians, offers follow-up care with the same provider, and treats conditions such as ADHD, anxiety, depression, bipolar disorder, OCD, PTSD, insomnia and peripartum/postpartum needs. Talkiatry operates in-network with major insurers, provides copay estimates, a patient portal, and resources like quizzes and medication information. The site notes its clinicians average 10 years of experience, represent multiple subspecialties, and speak many languages.

📋 Description

• Serve as a key point of contact for clinicians • Provide administrative, customer service, and workflow navigation support • Manage and prioritize a high volume of inquiries • Resolve requests independently or partner with cross-functional teams • Support patients and clinicians via phone, chat, email, and SMS • Answer patient inquiries and schedule appointments • Make outbound calls to patients, pharmacies, and insurance companies • Create and triage tickets in ServiceNow • Ensure providers are scheduled for optimal use of time • Schedule appointments in eClinicalWorks • Support clinicians via Microsoft Teams Chat • Schedule patient follow-up appointments • Contact patients who are late to tele-visits • Send referral information and discharge letters • Monitor and complete ServiceNow tickets • Inform patients of insurance benefits • Add insurance cards/IDs to patient documents • Troubleshoot minor technical issues or escalate them to the helpdesk • Deliver high-quality service supporting clinician experience and patient care

🎯 Requirements

• Experience providing phone, email, and chat-based customer service • Experience answering phones and multitasking in a fast-paced environment • Experience scheduling appointments • Strong written and verbal communication skills • Excellent customer service skills • Ability to multitask while maintaining accuracy • Experience working in a team-based environment • Microsoft Office (M365) experience • Availability to work one of the listed EST shifts • Authorization to work in the U.S.; Talkiatry participates in E-Verify • Medical Reception and Electronic Health Record (EHR) experience is a plus, but not required • Microsoft Teams experience is a plus

🏖️ Benefits

• Medical, dental, and vision benefits effective day 1 of employment • 401K with match • Generous PTO plus paid holidays • Paid parental leave • Learning and professional development opportunities • Collaborative, team-based work environment • Employee well-being focus