Technical Support Specialist

🕒 December 9, 2025

🇺🇸 United States – Remote

💵 $70k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

👻 Ghost score 34%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tantalus Systems

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1989

⚡ Energy

🤖 Artificial Intelligence

☁️ SaaS

Energy • Artificial Intelligence • SaaS

Tantalus Systems is a technology company dedicated to helping utilities modernize their distribution grids by harnessing the power of data across all their devices and systems deployed throughout the entire distribution grid – from the substation to the EV charger located behind the meter. They offer smart grid solutions that include intelligent connected devices, communications networks, data management, enterprise applications, and analytics, providing a secure and flexible platform for grid modernization.

📋 Description

• Assist the Customer Operations team in deploying, operating, maintaining, and troubleshooting for Tantalus customers • Serve as the primary technical interface between Field Operations and Product Development to ensure field products are maintained and functioning • Troubleshoot and solve problems across the TUNet technology set, including embedded hardware and software, RF and IP communications networks, databases, Linux back-end, web front-end, and service interfaces • Upgrade and patch TUNet software on customer systems • Configure and maintain billing exports • Provide periodic support to supervise or monitor the introduction of new products in the field • Review and prioritize open cases, escalating as required • Collaborate to develop, establish, and improve technical knowledge base, online community, and documentation processes • Perform miscellaneous scripting tasks periodically • Travel to customer sites for support work and occasionally travel for training • Participate in an after-hours support call program approximately 2 weeks per quarter • Perform other duties as assigned

🎯 Requirements

• Diploma in information technology or higher • 2+ years of experience in a customer service or technical support role • Comfortable in a Linux environment • Experience with Unix/Linux command line and shell scripting, primarily Bash • Working knowledge of IP networking including TCP/IP, FTP, SSH, and firewalls • Virtual Machine/Environment experience (VMWare ESXi, HyperV) • Understanding, exposure to or experience with Oracle SQL or similar RDBMS • Experience working to analyze, troubleshoot, debug, investigate, and present results • Experience in the development, maintenance and updating of in-house automation tooling is an asset • Knowledge and previous experience with a support ticket/issue reporting system is an asset • Knowledge and experience with Salesforce.com is an asset • Attention to detail and strong problem-solving skills • Self-motivated and able to work independently while exercising initiative, flexibility, and good judgement • Strong organizational and planning skills • Ability to effectively prioritize and multi-task, and remain focused in a fast-paced, high-volume work environment • Excellent collaborative and interpersonal skills • Desire to learn new skills in a dynamic and demanding environment • Excellent interpersonal, written, and oral communication skills

🏖️ Benefits

• Variable compensation based on performance targets and business objectives • Medical, dental and vision plans • Healthcare and dependent care flexible spending accounts • Paid time off