TaskUs
10,000+ employees
Founded 2008
🤝 B2B
☁️ SaaS
💸 Finance
💰 Private Equity Round on 2018-08
B2B • SaaS • Finance
TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.
Team Leader, Healthcare
🔥 1 hour ago
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TaskUs
10,000+ employees
Founded 2008
🤝 B2B
☁️ SaaS
💸 Finance
💰 Private Equity Round on 2018-08
B2B • SaaS • Finance
TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.
📋 Description
• Support, develop, and inspire your team handling daily healthcare customer inquiries • Provide daily motivation, coaching, and performance development sessions • Monitor and drive daily operational metrics including First Call Resolution (FCR) • Manage schedule adherence across standard shift windows • Foster an inclusive, supportive virtual community for team members
🎯 Requirements
• 1+ years of experience in a contact center or BPO environment • 1 year of experience supervising or mentoring front-line customer care teams • Experience working within a health insurance, medical, or Medicaid/vulnerable population environment • Demonstrated emotional intelligence (EQ) • Highly skilled at navigating Windows PC applications, remote team tools (Slack, Zoom, Teams)
🏖️ Benefits
• Competitive industry salaries • Comprehensive benefits packages • Commitment to professional growth
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