Product Support Specialist

🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Tasso, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Tasso, Inc. is a company focused on revolutionizing the blood collection process through its innovative device solutions. By eliminating the need for painful needles and phlebotomy, Tasso provides a more comfortable and accessible experience for patients and healthcare providers alike. Their products, including the Tasso+ and Tasso-M20 devices, facilitate the collection of blood samples in a more convenient and less invasive manner. Tasso's solutions are particularly beneficial for those with needle phobia or difficult veins, enhancing patient engagement in clinical settings and enabling decentralized clinical trials by allowing sample collection from virtually anywhere. Based in Seattle, Tasso is committed to improving healthcare access and patient comfort through its cutting-edge technology.

📋 Description

• Professionally handle incoming customer requests and ensure requests for information are fully satisfied • Process customer and internal orders thoroughly and accurately • Provide ongoing patient and customer support, including answering questions about device usage and logistics • Ensure phone and email communication channels are covered during operating hours • Set up and create accounts, onboard and add customers to internal systems, and maintain accurate account records • Complete data uploads and file-transfer tasks accurately and on schedule • Ensure data integrity and confidentiality across systems • Process inventory returns, RMAs, and replacement orders • Build sustainable relationships through open and interactive communication with internal and external customers • Partner with cross-functional departments to deliver exceptional customer service • Escalate customer complaints for investigation as required • Assist with Recall or Field Corrective Action activities as required • Work closely with the team to deliver exceptional customer support and delight Tasso customers • Demonstrate behavior consistent with the Company's Code of Ethics and Conduct • Perform other duties as assigned to meet business needs

🎯 Requirements

• At least 1 year of experience in a customer service or product support role • Must be based in the Seattle area • Medical device/health care field experience preferred • Comfortable having product conversations and troubleshooting customer and patient problems to resolution • Self-starter comfortable working with ambiguity and uncertainty • Strong interpersonal skills, including active listening • Team-first mentality • Attention to detail when tracking and managing customer tickets and complaints to completion • Comfortable working in a fast-paced office environment with significant telephone and computer use • Two years of call center experience in a medical device manufacturing environment or similar high-call-volume experience preferred • Experience in complaint intake preferred • Working knowledge of GMP preferred

🏖️ Benefits

• $24/hr - $26/hr based on experience + Stock Options • 95% paid Medical • 100% Dental & Vision for employees • Generous subsidy for dependents • 11 Paid Holidays • Generous Time Off policies • 401K + Employer Match • Paid parental leave policy • Fantastic work environment • Healthcare-driven mission