Customer Service Representative

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TaxAct

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

💳 Fintech

🛍️ eCommerce

Finance • Fintech • eCommerce

TaxAct is an online tax preparation service that provides users with the tools and resources to file their taxes easily and accurately. With options for free and paid tax filing products, TaxAct caters to a diverse range of tax situations, including personal, business, freelance, and investment income. The platform also offers expert assistance from credentialed tax professionals to ensure users maximize their refunds and navigate complex tax scenarios with confidence.

📋 Description

• Diagnose, troubleshoot, and resolve inquiries from tax professionals via phone • Interview end users to collect information about problems and guide them through diagnostic and troubleshooting procedures • Identify, research, isolate, and resolve the majority of user problems • Partner with designated staff to facilitate advanced support and resolution for intricate issues • Document and track customer interactions and resolutions for continuous improvement and timely follow-up • Deliver exceptional, empathetic service and maximize positive customer relationships and experience • Follow established best practices, procedures, scripts, and management direction • Maintain consistent, reliable attendance and adherence to scheduled shifts • Support Drake Software's tools and services for tax professionals

🎯 Requirements

• Minimum of 3 years prior experience using Drake Software • Minimum of 3 years' proficient experience with Drake Software, including in-depth product navigation and utilization • Navigational awareness and critical thinking skills • Basic computer and keyboarding skills • Strong customer service skills • Ability to build rapport and demonstrate empathy with customers through friendly, courteous and helpful interactions • Strong verbal and written communication skills, including good grammar, active listening, voice and diction • Strong reading comprehension and critical thinking skills • Genuine desire to help others and commitment to providing excellent service • Strong attention to detail and accuracy • Ability to clearly and concisely communicate in written and oral formats • Ability to understand varying levels of training and follow directions • Commitment to consistently meeting and exceeding client expectations • Proven dependability and professionalism

🏖️ Benefits

• Part-time employment • Supportive, open, and inclusive atmosphere • Equal opportunity employment • Disability assistance or accommodation during the hiring process