Seasonal Customer Service Representative

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TaxAct

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

💳 Fintech

🛍️ eCommerce

Finance • Fintech • eCommerce

TaxAct is an online tax preparation service that provides users with the tools and resources to file their taxes easily and accurately. With options for free and paid tax filing products, TaxAct caters to a diverse range of tax situations, including personal, business, freelance, and investment income. The platform also offers expert assistance from credentialed tax professionals to ensure users maximize their refunds and navigate complex tax scenarios with confidence.

📋 Description

• Support Drake Software in delivering tools and services used by tax professionals to grow their businesses and serve clients • Diagnose, troubleshoot, and resolve technical inquiries from tax professionals via phone, email, and live chat • Interview end users to determine root causes and guide them through troubleshooting and diagnostic procedures • Handle problem recognition, research, isolation, resolution, and follow-up for most user problems • Partner with designated staff on more complex problems to ensure appropriate advanced support • Accurately document and track customer interactions and resolutions • Follow up promptly on unresolved problems • Maximize positive relationships and customer experience through exceptional, empathetic service • Adhere to established best practices, procedures, scripts, and management direction • Maintain reliable attendance and adherence to scheduled shifts

🎯 Requirements

• High School diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience required • At least 1 year of experience in a customer service role within a call center environment, preferably providing software support • Proficiency with essential computer applications • Accurate data entry skills • Prior experience in telemarketing, retail background or customer relations preferred • Strong customer service skills • Ability to build rapport and demonstrate empathy with customers through friendly, courteous and helpful interactions • Excellent verbal communication skills, including clear articulation, a professional phone presence, and active listening • Strong reading comprehension and critical thinking skills • Consistent, reliable attendance and adherence to scheduled shifts

🏖️ Benefits

• Seasonal position lasting from November until April • Supportive, open, and inclusive atmosphere • Equal employment opportunity environment • Disability assistance or accommodation available during the hiring process