Taxceo .\
1 - 10 employees
☁️ SaaS
💳 Fintech
🤝 B2B
SaaS • Fintech • B2B
Taxceo is a company based in Malta that offers comprehensive business solutions tailored to simplify and optimize various business processes. They provide personalized services including software implementation, automation, company formation coordination, payroll administration, bookkeeping, corporate and personal tax returns, audit coordination, and VAT returns. Taxceo also supports business relocations to Malta and leverages cloud technology to enhance business operations. Their offerings are designed to help start-ups, small businesses, and enterprises manage their finances efficiently while complying with Maltese legislation. The company also provides AI-powered CRM and custom integrations, aimed at improving productivity and streamlining workflows.
Head of Client Experience
Job not on LinkedIn
🔥 1 minute ago
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Taxceo .\
1 - 10 employees
☁️ SaaS
💳 Fintech
🤝 B2B
SaaS • Fintech • B2B
Taxceo is a company based in Malta that offers comprehensive business solutions tailored to simplify and optimize various business processes. They provide personalized services including software implementation, automation, company formation coordination, payroll administration, bookkeeping, corporate and personal tax returns, audit coordination, and VAT returns. Taxceo also supports business relocations to Malta and leverages cloud technology to enhance business operations. Their offerings are designed to help start-ups, small businesses, and enterprises manage their finances efficiently while complying with Maltese legislation. The company also provides AI-powered CRM and custom integrations, aimed at improving productivity and streamlining workflows.
📋 Description
• Lead our Client Success function and partner closely with tax leadership to close gaps in client experience. • Set strategy, priorities, and resourcing for team leads; build systems and playbooks for success. • Map the full client experience and identify areas of improvement in journey design. • Define experience standards and hold Client Success accountable to it. • Work directly with tax leadership to address trust issues in team handoffs and collaborate on enhancements. • Own key metrics and operational measures predicting retention, track progress on dashboards. • Build feedback loops to catch client issues before renewal conversations.
🎯 Requirements
• A proven track record of improving client retention and client satisfaction (CSAT) through hands-on process and journey design, not just team management. • A genuine eye for UX: you notice where a client-facing process feels clunky or slow, not just where the data eventually says it's broken. • A proven track record of partnering with technical, co-contributing teams, like our tax delivery team, to drive Client Success results through influence and collaboration, not direct authority. • Experience managing managers: you develop team leads, not just individual contributors. • Comfort with ambiguity: this is a new kind of role for Bright!Tax, and you'll help define it as much as fill it. • Genuine alignment with how we work: kindness as a default, high standards, honesty about what isn't working, and the ability to build strong relationships across a fully remote, global team. • Nice to have: Experience building a Client Success function from the ground up.
🏖️ Benefits
• Flexible work arrangements • Professional development opportunities
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