Seasonal Bilingual Customer Service Representative

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TAXWELL

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2003

⚖️ Legal

💸 Finance

💼 Consulting

Legal • Finance • Consulting

TAXWELL is a legal services firm specializing in international and national tax advice, litigation, mergers and acquisitions (M&A), and board room counseling. With over 20 years of experience, the firm consists of tax and corporate lawyers who are well-versed in Supreme Court litigation and have backgrounds in the Big Four accounting firms. TAXWELL is known for its niche focus and quality segment, boasting close cooperation with renowned arbitrators and foreign counsel while maintaining steady autonomous growth.

📋 Description

• Support Drake Software by delivering tools and services tax professionals rely on to grow their businesses and serve their clients • Diagnose, troubleshoot, and resolve technical inquiries from tax professionals via phone, email and live chat • Interview end users to determine root causes and guide users through troubleshooting and diagnostic procedures • Handle problem recognition, research, isolation, resolution, and follow-up for most user problems • Partner with designated staff on more complex problems to ensure customers receive appropriate advanced support • Accurately document and track customer interactions and resolutions • Follow up promptly on unresolved problems • Maximize positive relationships and customer experience through exceptional, empathetic service • Adhere to established best practices, procedures, scripts, and management direction • Maintain reliable attendance and adherence to scheduled shifts

🎯 Requirements

• Must be fluent in both Spanish and English • High School diploma or general education degree (GED) • At least 1 year of experience in a customer service role within a call center environment, preferably providing software support • Proficiency with essential computer applications and accurate data entry skills required • Prior experience in telemarketing, retail background or customer relations preferred • Strong customer service skills required • Ability to build rapport and demonstrate empathy with customers through friendly, courteous and helpful interactions • Excellent verbal communication skills, including clear articulation, a professional phone presence, and active listening • Strong reading comprehension and critical thinking skills required • Must have (or be willing to obtain) a private, dedicated hardwired internet connection

🏖️ Benefits

• Supportive, open, and inclusive atmosphere • Equal opportunity employment • Disability assistance and accommodation available during the hiring process