Collections Counselor

🔥 36 minutes ago

🏈 Alabama, Arizona, +15 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote 🌾 Nebraska – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛋️ Counselor

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

TCM Bank, N.A.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1998

🏦 Banking

🤝 B2B

Banking • B2B

TCM Bank, N. A. is a community-focused credit card issuer and subsidiary of ICBA Payments that partners with community banks across the United States to provide credit card solutions. TCM operates a Total Card Management® (TCM) agent program that enables community banks to offer consumer and business credit cards without building and managing their own card programs. They also purchase credit card portfolios from community banks, act as an issuer on behalf of partner banks, and provide cardholder services and portfolio purchasing services. TCM positions itself as a non-competitive partner to community banks (not cross-selling other financial products) and supports over 750 community bank partners and more than 530,000 cardholders. The bank emphasizes underwriting support, onboarding, card servicing, and resources for agents.

📋 Description

• Manages inbound and outbound calls and communications related to small business accounts. • Determining reasons for delinquency and establishing payment plans to cure account delinquencies. • Establish and maintain rapport with habitually delinquent small business cardholders. • Tactfully educate the cardholder while providing long term solutions to delinquency. • Use problem solving techniques to help overcome cardholder objections. • Negotiate suitable pay arrangements while stressing urgency and follow up as needed. • Assist in the collection efforts of late-stage consumer delinquencies as needed. • Perform monthly reconciliations on invoices presented by outside collection and/or recovery agencies. • Work with AVP Collections to continually refine the performance monitoring tools used on the small business card portfolio. • Adhere to Collection Policies and follow established procedures.

🎯 Requirements

• High School Diploma or its equivalent. Some college experience preferred. • Minimum of 3 to 5 years work experience in a general business atmosphere with a focus on customer service and collections. • Experienced in delivering a high level of customer service using effective professional communication skills. • Above average understanding of and work experience within the financial services industry is strongly preferred. • Must have intermediate skills in Excel, Word, and Outlook. • Highly organized with excellent attention to detail; effective interpersonal skills; timely completion of all tasks.

🏖️ Benefits

• Competitive medical, dental and vision benefits • 401(k) and Roth 401(k) retirement plans with company match • Flexible spending accounts (medical and dependent care) • Company-paid parental leave • Educational assistance • Company-paid continuing education credits • Paid employee assistance program • 12 paid holidays, including (3) Paid Employee Appreciation days each year, (2) Celebrate You Days for your Birthday & Anniversary, and company events. (More than your average company!) • Multiple time-off options for vacation, volunteering, or caring for yourself or loved ones.