Group Manager, Fraud Operations

🔥 12 hours ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $91k - $136.2k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🚨 AML and Financial Crime

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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TD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1855

🏦 Banking

💸 Finance

🛡️ Insurance

💰 Grant on 2023-10

Banking • Finance • Insurance

TD is one of North America's biggest banks offering a wide range of banking services including personal and business banking, insurance, wealth management, and securities. TD is committed to sustainability, diversity, equity, and inclusion, ensuring a supportive and inclusive workplace where employees are empowered to grow. The bank provides various roles and career opportunities across different regions with a focus on community impact and professional development. TD's culture is defined by care and respect, aimed at benefiting their business performance, customers, and communities.

📋 Description

• Coordinate assigned issues through discovery, issue determination, development, remediation planning, governance approval, and transition to implementation • Facilitate discussions with business, Risk, Compliance, 2LOD, and other stakeholders • Assess risks and control gaps and drive timely issue decisions • Develop evidence-based issue documentation, risk assessments, root cause analyses, and remediation plans • Establish remediation activities, ownership, milestones, timelines, and evidence requirements • Coordinate stakeholder review, challenge, and governance approvals • Prepare issues and plans for senior leadership decision-making • Maintain issue information in ServiceNow, SharePoint, and Issue Management documentation • Monitor SLAs, dependencies, and emerging roadblocks • Identify and escalate risks or barriers affecting issue development, planning, or approval • Improve Issue Management quality, consistency, efficiency, and rework reduction • Hire, develop, coach, and manage a large, diverse Fraud Operations team • Set team goals, objectives, performance expectations, and compensation decisions • Manage employee performance, disciplinary actions, workforce planning, and resource allocation • Act as the highest team escalation point and provide direction on complex issues • Manage Fraud professionals providing operational support to partners • Lead operational special initiatives such as onboarding and quality assurance • Serve as liaison and subject matter expert for partners and external groups • Monitor service and control standards against business and department objectives • Resolve complex or escalated operational problems • Contribute to business plans, budgets, strategies, and cross-functional enterprise initiatives • Ensure compliance with internal, external, and regulatory requirements • Report and escalate issues according to risk profile • Keep current with emerging issues, trends, and regulatory requirements

🎯 Requirements

• Undergraduate degree required • 7+ years relevant experience • Advanced knowledge of business goals/objectives and related policies, programs, processes, and systems • Knowledge of current and emerging competitor and market trends • Ability to contribute to strategic direction and advise senior leadership • Experience preparing and managing budgets and resource allocation • Advanced ability to lead, plan, implement, and evaluate program/project activities • Effective negotiation, problem-solving, and communication skills • Knowledge of risk management environment, standards, and regulations • Skills in mentoring, coaching, and performance management • Sound judgment in decision-making • Effective oral and written communication • Ability to work collaboratively and build relationships across teams and functions • Proficiency using software tools, methods, techniques, and MS Office • Ability to analyze, organize, and prioritize work while meeting multiple deadlines • Ability to work independently and as part of a team • Ability to handle confidential information with discretion • Experience managing issues through the full Issue Management Lifecycle • Strong understanding of Risk and Control Frameworks • Experience conducting and leading Root Cause Analyses • Cross-functional collaboration and stakeholder influence across business, compliance, risk, operations, audit, legal, and technology teams • Strong analytical and critical-thinking capabilities • Experience leading and coordinating projects and strategic initiatives • Knowledge of regulatory expectations, audit processes, and financial-services risk management practices • Ability to translate complex issues into executive-ready documentation • Strong data interpretation, reporting, and presentation skills • Exceptional written and verbal communication skills • Demonstrated executive presence • Strong organizational and workload-management skills • Ability to build relationships and drive accountability across diverse stakeholder groups • Self-motivated, detail-oriented, sound judgment, and ability to operate with limited supervision

🏖️ Benefits

• Variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards • Health and well-being benefits • Savings and retirement programs • Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO • Banking benefits and discounts • Career development • Reward and recognition • Regular career, development, and performance conversations • Online learning platform • Mentoring programs • Training and onboarding sessions • Flexible work arrangements indicated by remote work designation • Domestic travel opportunities

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