
51 - 200 employees
Founded 1991
💼 Consulting
🎯 Recruiter
🤝 B2B
Consulting • Recruitment • B2B
TDS Global Solutions is a global outsourcing and consulting firm (founded 1991) specializing in contact center and BPO solutions, executive recruitment, vendor management, M&A advisory, training, and management consulting for companies across industries. The firm connects clients with nearshore, offshore and domestic contact center partners, provides language and contact-center assessments, places senior executives, supports vendor selection and vendor management, and advises on contact-center M&A and operational improvements. TDS highlights: 750+ clients served, 1,000+ executive placements, 15M+ contact center agents tested, and operations across the Americas, Europe, Africa, and Asia-Pacific. Key services include call center outsourcing (inbound/outbound, email, chat, social media, technical support), back-office outsourcing (mortgage, dental billing, accounting), HR/BPO and recruitment services, process automation and AI consulting, and training/learning & development.
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51 - 200 employees
Founded 1991
💼 Consulting
🎯 Recruiter
🤝 B2B
Consulting • Recruitment • B2B
TDS Global Solutions is a global outsourcing and consulting firm (founded 1991) specializing in contact center and BPO solutions, executive recruitment, vendor management, M&A advisory, training, and management consulting for companies across industries. The firm connects clients with nearshore, offshore and domestic contact center partners, provides language and contact-center assessments, places senior executives, supports vendor selection and vendor management, and advises on contact-center M&A and operational improvements. TDS highlights: 750+ clients served, 1,000+ executive placements, 15M+ contact center agents tested, and operations across the Americas, Europe, Africa, and Asia-Pacific. Key services include call center outsourcing (inbound/outbound, email, chat, social media, technical support), back-office outsourcing (mortgage, dental billing, accounting), HR/BPO and recruitment services, process automation and AI consulting, and training/learning & development.
• Drive new business growth by identifying, developing, and closing enterprise BPO, CX, and technology-enabled transformation opportunities • Develop and execute targeted sales strategies aligned with company growth priorities and target industries • Personally originate new opportunities through executive outreach, industry relationships, advisors, partners, networking, and events • Own the full new-logo sales cycle from prospecting and qualification through solution development, proposals, negotiations, contracting, and close • Build trusted relationships with C-suite executives and senior decision-makers • Partner with solutions, operations, technology, AI, finance, pricing, legal, marketing, and executive teams to develop differentiated client solutions • Communicate the value of BPO and CX services, AI-enabled operations, automation, analytics, and digital transformation • Develop business cases and executive presentations connecting solutions to productivity, cost savings, customer experience, revenue growth, and risk reduction • Negotiate FTE-based, transaction-based, consumption-based, and outcome-based commercial models • Maintain qualified pipeline to achieve annual new-logo revenue and bookings targets, with accurate forecasts and disciplined CRM management • Monitor competitors, buyer priorities, emerging technologies, and commercial trends • Ensure a smooth transition to account leadership following contract execution
• Significant enterprise sales experience in BPO, CX, customer care, digital transformation, technology-enabled services, or a closely related industry • Direct BPO or CX sales experience strongly preferred • Verifiable success personally originating and closing new-logo enterprise business, including complex opportunities involving multiple stakeholders • Established, current relationships with C-suite executives, senior decision-makers, advisors, or industry influencers in target markets • Proven ability to build pipeline through independent prospecting and relationship development, beyond existing accounts, inbound leads, and formal RFPs • Experience developing strategic pursuit plans, executive relationship strategies, and sales approaches that result in closed business • Ability to communicate the business value of AI, automation, analytics, digital capabilities, and technology-enabled CX solutions • Experience building ROI-based business cases and navigating enterprise procurement, pricing, contracting, security, technology, and legal processes • Strong pipeline management, sales forecasting, CRM, and standard productivity tool skills • Bachelor’s degree in business or a related field preferred; equivalent relevant experience will be considered • Willingness to travel extensively • Ability to discuss sales performance over the previous 3–5 years, including new-logo revenue, total or annual contract value, average and largest deal size, quota attainment, and percentage of pipeline personally originated • Strategic hunting, executive presence, consultative selling, commercial judgment, negotiation, problem-solving, written communication, executive presentation, organization, time management, collaboration, self-direction, resilience, and ability to manage multiple complex pursuits
• Willingness to travel extensively is stated as a position requirement • Final title and compensation reflect experience and demonstrated performance
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