Consumer Order Management Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $19 - $29 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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TDS Telecommunications LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1969

📡 Telecommunications

👥 B2C

🛍️ eCommerce

Telecommunications • B2C • eCommerce

TDS Telecommunications LLC is a leading provider of high-speed fiber internet, telephone, and television services. The company focuses on delivering reliable and affordable connectivity for both residential and business customers. With a commitment to community involvement and customer support, TDS is dedicated to enhancing the online experience through advanced technology and excellent service.

📋 Description

• Process Orders submitted for by the Consumer Wireline teams including ILEC Residential Porting In. • Manage order corrections and updates requests via multiple workqueues throughout order life cycle. • Make outgoing calls as necessary for order coordination or to communicate proactively with customers. • Keep up to date on all systems, procedures, products and services involved in consumer wireline order process. • Participate on special projects as assigned by MSCO CCO Leadership

🎯 Requirements

• Associates degree (or higher) -OR- 2+ years professional work experience -OR- current military service or prior military service with honorable discharge. • 3+ years customer service • 3+ years data entry experience • Working with Consumer products & services. • Excellent interpersonal communication skills (i.e., verbal, written, listening) • High level of accuracy and attention to detail. • Ability to establish and maintain excellent working relationships with peers within MSCO and TSD • Time management skills • Ability to adapt to rapid changes • Proactive problem-solving skills (i.e. customer complaints, order issues) • Manages multiple tasks & prioritizes well • Working knowledge of Contact Center Applications • Working knowledge of Microsoft Suite of products • Ability to type 45 words per minute • Experience in working in Team Environment

🏖️ Benefits

• Medical Coverage • Dental Coverage • Vision Coverage • Life Insurance • 401(k) Plan • Generous Vacation & Paid Sick Leave • Seven Paid National Holidays & One Floating Holiday • Paid Parental Leave (6 weeks after 12 months of employment) • Adoption & Surrogacy Assistance • Employee Assistance & Wellness Programs • Short-Term & Long-Term Disability • TDS Service Discounts • Education Assistance • Paid Volunteer Time