Partnership Success Manager

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Teachstone

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

📚 Education

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

Teachstone is a company focused on enhancing educational quality through effective educator-child interactions. They have developed the CLASS® framework to help educators improve the quality of interactions in educational settings. Teachstone provides a variety of training programs, certifications, and resources to support educators, coaches, and school leaders in implementing these strategies in classrooms. Their work is built around the idea that meaningful interactions can significantly enhance children's learning and development. Teachstone also emphasizes social and environmental impact and is a Certified B Corporation, demonstrating a commitment to higher standards of purpose-driven performance.

📋 Description

• Develop and execute strategies to increase client adoption, retention, and satisfaction, ensuring clients achieve their desired outcomes using Teachstone solutions. • Act as a trusted advisor by understanding client goals, collaborating on strategies to meet those goals, and maintaining strong, ongoing relationships. • Serve as the internal advocate for clients by gathering feedback and collaborating with internal teams to enhance Teachstone offerings and address client needs. • Support onboarding and implementation processes to ensure a seamless and positive experience for new and existing clients. • Manage the logistics of contract delivery and renewal, ensuring all client agreements are executed efficiently. • Monitor client health metrics, identify potential risks, and proactively develop solutions to support long-term client success. • Engage in regular, proactive communication with clients to ensure they receive maximum value from Teachstone solutions and maintain a strong, positive relationship. • Create and present detailed client reports, showcasing successes and providing actionable recommendations for further optimization of services. • Maintain an in-depth understanding of Teachstone’s product and service solutions to effectively support clients and address their needs. • Work closely with colleagues across teams to drive overall team success and foster a culture of collaboration.

🎯 Requirements

• Bachelor’s degree in education or a related field, or equivalent experience. • Three to five years in a client success, account management, service delivery/implementation, or related role. • Proven ability to manage complex client relationships, build trust, and drive client success. • Understanding of educational structures and best practices in child and teacher development. • Exceptional written and verbal communication skills, with a talent for building rapport and engaging with clients effectively. • Willingness to travel as needed, up to 25%. • Competence in word processing, spreadsheet, and database software (e.g., Microsoft Office, Google Drive Suite). • Knowledge of the Classroom Assessment Scoring System (CLASS®) and Teachstone products is a plus. • Experience with Salesforce or similar CRM software is preferred.

🏖️ Benefits

• Fair, Competitive Pay: We ensure equal pay for equal work, using consistent salary bands based on market benchmarks, reviewed annually. Prior salaries, negotiation skills, or fear of conflict don’t influence your pay. • Comprehensive benefits: We offer an inclusive benefits package to support your overall well-being. Eligibility depends on your role and employment status.