Technical Support Specialist

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Team8

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏢 Enterprise

🔒 Cybersecurity

💳 Fintech

Enterprise • Cybersecurity • Fintech

Team8 is a company builder and venture group that partners with entrepreneurs to co-found companies in enterprise technology, cybersecurity, artificial intelligence, fintech, and digital health industries. They focus on providing an unfair advantage to startups by integrating expertise, resources, and a community of C-level executives known as the 'Village'. Team8 emphasizes building innovative companies that address significant challenges and opportunities, with a model that involves leading investments in early-stage rounds and collaborating closely with enterprises to facilitate digital transformation.

📋 Description

• Serve as the first point of contact for customer inquiries via email, chat, and ticketing systems. • Troubleshoot technical issues related to our platform, including configuration, integration, and connectivity questions. • Reproduce and document bugs, working closely with Engineering and Product teams to drive resolution. • Maintain and improve our knowledge base, FAQs, and support documentation. • Track and manage support tickets, ensuring SLAs are met. • Escalate complex technical issues to the appropriate teams while maintaining ownership of the customer relationship. • Gather and relay customer feedback to help shape product improvements. • Monitor system health and alerts, flagging anomalies as needed.

🎯 Requirements

• 3-5 years of experience in a technical support, customer support, or helpdesk role. • SaaS/security experience is a plus. • Basic technical understanding — comfort with concepts like APIs, logs, cloud environments, networking basics, or willingness to learn quickly. • Strong written and verbal communication skills in English. • Excellent problem-solving skills and a customer-first attitude. • Ability to work independently in a remote environment. • Availability during US West Coast hours (PST/PT) — this is a core requirement of the role. • Comfortable working with ticketing systems (Zendesk, Hubspot, Intercom, or similar).