Enterprise Support Engineer

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BlueCat

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

🏢 Enterprise

📡 Telecommunications

🔐 Security

💰 Secondary Market on 2022-06

Enterprise • Telecommunications • Security

BlueCat is a company that specializes in network modernization and management solutions, focusing on DNS, DHCP, and IP Address Management (DDI). It provides unified and discrete SaaS solutions to optimize and secure enterprise networks, helping with network automation, multicloud management, and threat protection. BlueCat's products are tailored for large enterprises and include features for network observability, health, and automation. The company also emphasizes security, compliance, and performance across its network infrastructure services, and it continuously adapts its offerings to support changing network requirements, such as cloud adoption and remote work trends.

📋 Description

• Partner with dedicated clients to help optimize the use of BlueCat products and services • Perform quarterly Health Checks to ensure system performance • Become a trusted advisor to dedicated customers • Apply in-depth troubleshooting and debugging skills • Set up test environments for customer requests • Open support tickets with Engineering for customer issues • Provide after-hours support on a rotating schedule • Validate and test upgrades in the lab with customers

🎯 Requirements

• 5+ years’ experience in networking • strong experience with common protocols and services (FTP, TFTP, NTP, SNMP, syslog, etc.) • thorough understanding of DNS, DHCP & Linux • detailed customer service experience in an enterprise environment • excellent communication skills, able to explain technical issues to non-technical audiences • experience managing customers in an enterprise environment

🏖️ Benefits

• medical, dental, and vision insurance • tax advantaged accounts (HSA, FSA) • annual Lifestyle Spending Account (LSA) • a 401(k) with company matching • paid parental leave • vacation, personal, and wellness days • an annual learning and development budget • participation in the company's annual bonus program