Senior Technical Support Engineer

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🏄 California – Remote

🏄 California – Remote

💵 $90k - $141k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

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Cribl

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

☁️ SaaS

SaaS • Cloud

Cribl is a company providing a cloud-based service, allowing users to manage and analyze their data through a web application. The service includes features for user accounts and integration with Google for authentication.

📋 Description

• Develop a deep technical understanding of Cribl Stream and our other products • Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc. • Research, diagnose, troubleshoot and identify solutions to resolve customer issues • Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams • Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues • Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions • This position will require stand-by, on-call, or off-hours duties

🎯 Requirements

• BS degree in Computer Science or similar degree, or equivalent work experience • 5+ years' experience supporting enterprise customers or working hands-on with distributed systems • Passionate about working on complex technical issues • Expert-level troubleshooting, problem-solving skills, and critical thinking • Excellent client-facing skills, excellent written and verbal communication skills • Experience with Linux, AWS, Azure, and Networking • Bonus Points/Preferred Qualifications: Experience with Splunk, Elasticsearch, LogStash and/or other related observability technologies. Regex and JavaScript experience is a Plus

🏖️ Benefits

• health, dental, vision, short-term disability, and life insurance • paid holidays and paid time off • a fertility treatment benefit • 401(k) • equity