Development Support Engineer

🕒 July 3

🇺🇸 United States – Remote

💵 $90k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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CloudBees

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

🤝 B2B

💰 $95M Debt Financing on 2021-12

Software • B2B • DevOps

CloudBees is a leading provider of DevOps solutions, specializing in optimizing and managing the software development lifecycle through its advanced Continuous Integration and Continuous Delivery (CI/CD) capabilities. By leveraging Jenkins, CloudBees enables developers to streamline workflows, automate processes, and enhance software delivery across hybrid and multi-cloud environments. CloudBees empowers organizations to optimize developer experiences through features like security and compliance management, feature management, and smart testing, ensuring seamless integration of tools within the DevOps ecosystem.

📋 Description

• Answer customer questions about product usage and best practices. • Diagnose complex technical issues and provide solutions or workarounds. • Connect with customers through a ticketing system, with phone support sometimes required for complex or urgent issues. • Collaborate frequently with members of the Support and Engineering teams. • Contribute to documentation. • Contribute to internal software tools to automate diagnosis of customer issues. • Work a weekend on-call rotation every 4-8 weeks (daytime hours only).

🎯 Requirements

• Good working knowledge of popular DevOps tools and services such as: Jenkins, Docker, Artifactory/Nexus, Kubernetes, git & GitHub. • Basic Linux system administration knowledge. • Good communication skills (English language fluency required). • The ability to work independently. • The ability to build knowledge of new technologies easily. • A sense of empathy with our customers. • Year of experience - minimum 5 years and above. • System administration knowledge, especially Linux, storage, and/or networking. • Knowledge of common enterprise environments & technologies such as LDAP & databases. • Knowledge of common web application architectures, SSL, REST API concepts, etc. • Understanding of Continuous Integration and Continuous Deployment concepts and practices. • Experience with cloud computing environments. • Programming experience, anything from shell scripting to Java development. • Open source community contributions, especially Jenkins. • Previous experience in customer-facing roles. • Computer Science / IT degree or equivalent work experience. • Certifications: Cloud computing providers, Kubernetes, etc.

🏖️ Benefits

• Health Insurance • Dental Insurance • Vision Insurance • Short & Long Term Disability • Life Insurance • HSA/FSA • Remote Work Environment • Flexible Time Off • Paid Company Holidays • Parental Leave • Variable Bonus Plan dependent on your role • Stock grant opportunities dependent on your role • 401(k) with Company Match