Technical Support Engineer – Level 4

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🐊 Florida, Illinois, +1 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Support Engineer

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Park Place Technologies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1991

🤝 B2B

🔧 Hardware

🏢 Enterprise

B2B • Hardware • Enterprise

Park Place Technologies is a global IT infrastructure services company that provides third-party hardware maintenance, software technical support, managed infrastructure services, and IT professional services for servers, storage, networking, and hyperconverged systems. It sells new and pre-owned hardware through its Curvature brand, offers infrastructure monitoring software (Entuity), and delivers data center solutions including immersion and direct-to-chip liquid cooling. Park Place focuses on reducing OEM costs, maximizing uptime with global logistics and monitoring (ParkView), and supplying L1–L3 engineering expertise to enterprise customers.

📋 Description

• Responsible for the implementation of customer projects for systems based on IBM i Power platforms. • Ensuring that customer requirements are fully understood and implemented in accordance with the timescales defined by both the customer and the cloud provisioning team’s ROIs. • Collaborating with SMEs from other technologies within the cloud provisioning team to provide accurate and comprehensible updates to the Project Managers and other stakeholders. • Working with the Service Delivery Managers (SDMs) and the support teams to ensure the customer projects are accepted into service promptly. • Providing accurate and complete information for the IBM i services provided to allow a smooth transition into production\live. • Own project-related tasks and work with team members and customers to implement solutions for the IBM i platform. • Deliver projects in line with customer requirements, project timelines, and deadlines set by Client Onboarding Specialists, including working outside normal business hours when required. • Perform physical onsite installations of IBM Power servers; travel will be required. • Complete IBM i system migrations using methods including tape, VTL, software replication, and storage replication. • Support Client Onboarding Specialists by providing timely project updates and translating technical information into clear language for stakeholders. • Work collaboratively with colleagues to streamline implementation solutions and document them for Acceptance into Service for the IBM i platform. • Provide SME-level input to Technical Pre-Sales on prospective solutions being designed/scoped. • Liaise with the Infrastructure team to ensure capacity requirements are communicated in a timely manner. • Deliver efficient and effective support to internal and external customers, including resolving issues escalated beyond lower-tier support and attending customer sites as required. • Act as senior advisor for customer escalations, and technical planning discussions. • Support presales and solution discussions requiring IBM i technical.

🎯 Requirements

• 7-10+ years of experience in a technical support engineering role • IBM Power Hardware infrastructure expert (physical IBM power installations) • Physical racking and stacking • IBM i O/S technical troubleshooting skills (from V5R4- V7R6) • logical replication software • SAN replication/Switch configuration • VIOS installation & Configuration • PowerHA tool kit including FSFC and FSR • VTL backup technologies. • HMC, FSP, system firmware, OS & PTF upgrades • LPAR builds & restoration tasks from physical/virtual media • Proficiency in MS Office applications. • Strong organizational, administrative, and problem-solving skills. • Ability to assist/train staff and produce technical documents. • Effective communication, customer-facing, and presentation skills. • Initiative, flexibility, adaptability, and ability to work under pressure. • Ability to work out of normal business hours when required. • Strong troubleshooting, root cause analysis, operational governance, major incident, and service management capability. • Experience leading technical support teams within ITIL aligned operational environments.

🏖️ Benefits

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities