Technical Support Engineer – Level 4

🕒 July 3

🐊 Florida, Illinois, +1 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Park Place Technologies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1991

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Park Place Technologies is a global IT infrastructure services company that provides third-party hardware maintenance, software technical support, managed infrastructure services, and IT professional services for servers, storage, networking, and hyperconverged systems. It sells new and pre-owned hardware through its Curvature brand, offers infrastructure monitoring software (Entuity), and delivers data center solutions including immersion and direct-to-chip liquid cooling. Park Place focuses on reducing OEM costs, maximizing uptime with global logistics and monitoring (ParkView), and supplying L1–L3 engineering expertise to enterprise customers.

📋 Description

• Responsible for the implementation of customer projects for systems based on IBM i Power platforms. • Ensuring that customer requirements are fully understood and implemented in accordance with the timescales defined by both the customer and the cloud provisioning team’s ROIs. • Collaborating with SMEs from other technologies within the cloud provisioning team to provide accurate and comprehensible updates to the Project Managers and other stakeholders. • Working with the Service Delivery Managers (SDMs) and the support teams to ensure the customer projects are accepted into service promptly. • Providing accurate and complete information for the IBM i services provided to allow a smooth transition into production\live. • Own project-related tasks and work with team members and customers to implement solutions for the IBM i platform. • Deliver projects in line with customer requirements, project timelines, and deadlines set by Client Onboarding Specialists, including working outside normal business hours when required. • Perform physical onsite installations of IBM Power servers; travel will be required. • Complete IBM i system migrations using methods including tape, VTL, software replication, and storage replication. • Support Client Onboarding Specialists by providing timely project updates and translating technical information into clear language for stakeholders. • Work collaboratively with colleagues to streamline implementation solutions and document them for Acceptance into Service for the IBM i platform. • Provide SME-level input to Technical Pre-Sales on prospective solutions being designed/scoped. • Liaise with the Infrastructure team to ensure capacity requirements are communicated in a timely manner. • Deliver efficient and effective support to internal and external customers, including resolving issues escalated beyond lower-tier support and attending customer sites as required. • Act as senior advisor for customer escalations, and technical planning discussions. • Support presales and solution discussions requiring IBM i technical.

🎯 Requirements

• 7-10+ years of experience in a technical support engineering role • IBM Power Hardware infrastructure expert (physical IBM power installations) • Physical racking and stacking • IBM i O/S technical troubleshooting skills (from V5R4- V7R6) • logical replication software • SAN replication/Switch configuration • VIOS installation & Configuration • PowerHA tool kit including FSFC and FSR • VTL backup technologies. • HMC, FSP, system firmware, OS & PTF upgrades • LPAR builds & restoration tasks from physical/virtual media • Proficiency in MS Office applications. • Strong organizational, administrative, and problem-solving skills. • Ability to assist/train staff and produce technical documents. • Effective communication, customer-facing, and presentation skills. • Initiative, flexibility, adaptability, and ability to work under pressure. • Ability to work out of normal business hours when required. • Strong troubleshooting, root cause analysis, operational governance, major incident, and service management capability. • Experience leading technical support teams within ITIL aligned operational environments.

🏖️ Benefits

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities