TRISTAR Insurance Group
501 - 1000 employees
Founded 1987
🤝 B2B
⚕️ Healthcare Insurance
B2B • Healthcare Insurance
TRISTAR Insurance Group is a national third-party administrator (TPA) that provides insurance administration and risk management services to employers, insurers and public entities. Its solutions include property & casualty, workers' compensation, general and auto liability, managed care (bill review, case management, utilization review, nurse triage, pharmacy benefit management), absence and disability management, employee group benefits administration, and risk control and workplace safety services. TRISTAR emphasizes collaborative, technology-enabled and tailored services to transform risk into opportunity for its clients.
System Support Analyst
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🔥 0 minutes ago
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TRISTAR Insurance Group
501 - 1000 employees
Founded 1987
🤝 B2B
⚕️ Healthcare Insurance
B2B • Healthcare Insurance
TRISTAR Insurance Group is a national third-party administrator (TPA) that provides insurance administration and risk management services to employers, insurers and public entities. Its solutions include property & casualty, workers' compensation, general and auto liability, managed care (bill review, case management, utilization review, nurse triage, pharmacy benefit management), absence and disability management, employee group benefits administration, and risk control and workplace safety services. TRISTAR emphasizes collaborative, technology-enabled and tailored services to transform risk into opportunity for its clients.
📋 Description
• Manage and resolve support tickets within established response time targets. • Maintain high ticket throughput while ensuring quality is not compromised. • Strive for First Contact Resolution (FCR) to minimize user downtime and reduce escalation volume. • Perform deep-dive technical troubleshooting to identify root causes of system issues. • Ensure all escalations to Level 2 or developments are accurate and comprehensive, including: Clear reproduction steps, Detailed impact analysis, Severity levels and relevant system logs, Testing enhancements and bugs for monthly releases.
🎯 Requirements
• Proven experience in technical support or system analyst role. • Strong troubleshooting skills and the ability to analyze system logs. • Excellent written and verbal communication skills. • Ability to work in a fast-paced environment with a focus on throughput and efficiency.
🏖️ Benefits
• Health insurance • Paid time off • Flexible work arrangements
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