Applications Support Analyst – Health Plan

🕒 July 2

🌾 North Dakota, Minnesota, +2 more states – Remote

🌾 North Dakota – Remote ❄️ Minnesota – Remote 🗿 South Dakota – Remote 🧀 Wisconsin – Remote

💵 $26 - $41 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Sanford Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1894

🛡️ Insurance

🏥 Healthcare

⚕️ Healthcare Insurance

Insurance • Healthcare • Healthcare Insurance

Sanford Health is the largest rural health system in the United States, dedicated to transforming the healthcare experience and providing access to world-class healthcare in America's heartland. Headquartered in Sioux Falls, South Dakota, Sanford Health serves over 1. 4 million patients and nearly 200,000 health plan members across 250,000 square miles. The integrated health system includes 48 medical centers, 211 clinic locations, and more than 160 senior living centers, employing 2,900 physicians and advanced practice providers. Sanford Health is committed to offering compassionate care through its Centers of Excellence, focusing on specialties such as cancer, orthopedics, women’s health, and genetics. Additionally, it provides affordable health insurance, engages in extensive clinical trials, and supports personalized genetic medicine.

📋 Description

• Perform routine healthcare information system and application support • Investigate, analyze, resolve, or escalate support issues, incidents, and service requests • Assist in creating and maintaining training documentation • Support and/or lead training sessions using appropriate presentation techniques • Research, analyze, and recommend application workflow improvements • Create and analyze reports using multiple reporting mechanisms • Gather, analyze, design, develop, modify, test, implement, evaluate, and maintain information technologies supporting business needs • Work with other departments and outside vendors • Promote and participate in a team approach • Manage daily changes, priorities, and time-sensitive tasks • Provide diplomatic communication and excellent customer service across integrated teams

🎯 Requirements

• Bachelor's Degree required • Area of focus in Information Technology, Healthcare, Business, or related field preferred • One year of relevant experience in application support, hardware, or interface preferred • Proficient verbal and written communication required • Proficiency with word processing, spreadsheets, databases, and presentation software required • Comfortable managing change with excellent problem-solving skills • Strong time management and task prioritization skills • Positive attitude and excellent customer service skills • Ability to communicate diplomatically across integrated teams • Good interpersonal skills • Knowledge of multimedia tools, training support documentation creation, software development, or web-based applications preferred • Basic knowledge and support of ITIL philosophies helpful when applicable • Knowledge of applicable state and federal laws, rules, and regulations when applicable • If applicable, required IT certification must be obtained within six months of hire and within three attempts of certification testing

🏖️ Benefits

• Salary range of $26.00 - $41.50 per hour • Full-time schedule with 40 scheduled weekly hours • Day shifts • EEO/AA employer • Disability accommodation support for online applications