Applications Support Analyst – Health Plan

🕒 July 2

🌾 North Dakota, Minnesota, +2 more states – Remote

🌾 North Dakota – Remote ❄️ Minnesota – Remote 🗿 South Dakota – Remote 🧀 Wisconsin – Remote

💵 $26 - $41 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sanford Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1894

🛡️ Insurance

🏥 Healthcare

⚕️ Healthcare Insurance

Insurance • Healthcare • Healthcare Insurance

Sanford Health is the largest rural health system in the United States, dedicated to transforming the healthcare experience and providing access to world-class healthcare in America's heartland. Headquartered in Sioux Falls, South Dakota, Sanford Health serves over 1. 4 million patients and nearly 200,000 health plan members across 250,000 square miles. The integrated health system includes 48 medical centers, 211 clinic locations, and more than 160 senior living centers, employing 2,900 physicians and advanced practice providers. Sanford Health is committed to offering compassionate care through its Centers of Excellence, focusing on specialties such as cancer, orthopedics, women’s health, and genetics. Additionally, it provides affordable health insurance, engages in extensive clinical trials, and supports personalized genetic medicine.

📋 Description

• Performs routine healthcare information system and application support • Investigates or escalates support issues using analytical skills • Resolves incidents and service requests • Assists in creating and maintaining training documentation • Supports and/or leads training sessions using appropriate presentation techniques • Researches, analyzes, and recommends application workflow improvements • Creates and analyzes reports using multiple reporting mechanisms • Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs • Promotes and participates in a team approach • Works with other departments and outside vendors • Manages change and prioritizes daily tasks

🎯 Requirements

• Bachelor's Degree required • Area of focus in Information Technology, Healthcare, Business, or related field preferred • One year of relevant experience in application support, hardware or interface preferred • If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing • Proficiency with software such as word processing, spreadsheets, databases, and presentation software required • Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred • Basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies helpful when applicable • Knowledge of state and federal laws, rules and regulations when applicable • Proficient verbal and written communication required • Ability to communicate diplomatically across integrated teams • Good interpersonal skills • Positive attitude and excellent customer service skills expected