Connect Support Engineer

🕒 July 15

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 48%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🤝 B2B

💼 Consulting

☁️ SaaS

💰 Private Equity Round on 2022-04

B2B • Consulting • SaaS

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.

📋 Description

• Support and maintain AWS-based CCaaS and contact center environments • Monitor, troubleshoot, and resolve production issues using observability tools • Design, develop, and enhance proactive monitoring capabilities • Collaborate closely with developers, architects, and platform owners • Troubleshoot production issues and perform root cause analysis • Work with vendor partners to drive operational improvements • Develop and maintain CloudWatch dashboards

🎯 Requirements

• 4+ years of overall IT experience • Strong exposure to CCaaS environments • Solid experience in contact center observability, monitoring, and troubleshooting of production systems • 2+ years of hands-on experience with monitoring tools such as Splunk and CloudWatch • Practical AWS cloud experience, including Lambda, Amazon Connect, ALBs • Experience in at least one scripting language such as Python or JavaScript • Excellent communication and teamwork skills

🏖️ Benefits

• Health insurance • Language courses • Relocation program • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility • Internship opportunities • Social sustainability values