Medical Operator

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🕒 May 8

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Teamficient

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🤝 B2B

B2B • Healthcare

Teamficient is a woman- and minority-owned company that provides managed remote-office solutions and dedicated virtual assistants to businesses. They supply trained, bilingual remote professionals and managed teams with US-based account managers, offering services such as administrative support, customer support, bookkeeping, technical support, and specialty support for driving schools and healthcare practices (including EHR support, patient scheduling, prescription coordination, and HIPAA/privacy training). Teamficient operates managed remote call centers, emphasizes training and security, and offers month-to-month engagements to help businesses scale and offload routine tasks.

📋 Description

• Schedule patient appointments according to clinical guidelines and patient needs • Manage daily provider calendars, including rescheduling appointments and notifying patients promptly of any changes • Respond to patient inquiries regarding clinic services or direct concerns to the appropriate department • Relay patient messages and requests to providers accurately and in a timely manner • Follow up with patients and providers as needed to ensure resolution and continuity of care • Set appointment follow-up reminders to support ongoing patient treatment and care coordination • Maintain accurate documentation within scheduling and EMR systems

🎯 Requirements

• 1+ years of customer service or call center experience, healthcare setting preferred • Excellent written and verbal communication skills in English • Experience using EHR/EMR systems and scheduling software, any platform is acceptable (examples include eClinicalWorks, Epic, Athenahealth, Kareo, or similar) • Experience using standard communication and collaboration tools such as Microsoft Teams, Outlook, or equivalent • Strong attention to detail with high data-entry accuracy • Familiarity with eClinicalWorks (eCW) specifically • Familiarity with common medical terms and procedures.

🏖️ Benefits

• Work Without Borders: Collaborate daily with experts from around the world. • Built for Remote: Our setup isn't a "work from home" experiment; it’s a fully remote culture designed for autonomy, flexibility, and trust. • Diverse Perspectives: You’ll be part of a multicultural team where different backgrounds are our greatest strength. • Grow Globally: Expand your career on a global stage, learning how business works across different cultures and continents.