Special Operations Website Specialist – SpecOps

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🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Team Velocity

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

🤝 B2B

🛍️ eCommerce

Automotive • B2B • eCommerce

Team Velocity is a leading marketing technology provider specializing in the automotive industry. Their platform, Apollo Ads, integrates intelligent marketing technology that allows automotive dealers to effectively advertise their vehicles and engage consumers throughout the ownership lifecycle. By providing personalized, payment-driven offers and seamless online experiences, Team Velocity empowers dealerships to enhance customer loyalty and increase sales, service retention, and trade-ins.

📋 Description

• Serve as a primary escalation resource for complex website and operational issues • Partner with Website Performance Managers and Account Managers to resolve high-priority dealer concerns • Coordinate with internal Support, Product, Development, and OEM teams to drive issue resolution • Manage and support special projects, launches, migrations, and operational initiatives • Troubleshoot website functionality, integrations, inventory, pricing, analytics, and compliance-related concerns • Identify recurring operational pain points and recommend scalable solutions • Develop and maintain operational documentation, workflows, and best practices • Assist in improving communication and handoff processes between departments • Monitor trends in escalations and provide actionable recommendations to leadership • Act as a resource for edge-case scenarios and non-standard dealer requests • Help improve operational efficiency and reduce unnecessary escalations across teams • Support onboarding and training initiatives for new team members • Assist with QA validation and launch readiness for large dealer groups or strategic accounts • Participate in process improvement and automation initiatives • Collaborate with leadership on operational reporting and workflow optimization • Provide guidance and support during critical business events or emergency situations • Contribute to special initiatives related to OEM requirements, website compliance, and platform enhancements • Support interdepartmental communication during periods of organizational change or growth

🎯 Requirements

• 3+ years professional experience in digital operations, website management, automotive marketing, or related fields • Strong understanding of website platforms, digital marketing operations, and client support environments • Experience managing escalations and cross-functional coordination • Exceptional organizational and time management skills • Strong written and verbal communication abilities • Ability to prioritize effectively in a fast-paced environment • Proficiency with project management, ticketing, and communication tools • Analytical mindset with strong troubleshooting capabilities • Ability to work independently while collaborating across multiple teams • Automotive industry experience preferred but not required

🏖️ Benefits

• medical • dental • vision • 401(k)/matching • paid vacation • wellness