Customer Success Manager I, Collegiate DII/DIII

Job not on LinkedIn

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $75k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teamworks

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $235M Series F - Teamworks on 2025-06

Consulting • Healthcare • Logistics

Teamworks is a SaaS "Operating System for Sports" that unifies communication, roster and personnel management, scheduling, performance, coaching, compliance, inventory, nutrition, and other operations for professional, collegiate, Olympic/NGB, and military/tactical teams. The platform centralizes workflows, file sharing, automated processes, and AI-driven analytics (Teamworks Intelligence) to inform talent acquisition, roster construction, athlete evaluation, and game strategy. Teamworks serves thousands of teams and hundreds of collegiate departments and professional organizations worldwide, helping organizations coordinate staff and athletes, streamline operations, and improve performance.

📋 Description

• Own a full portfolio of DII/DIII collegiate accounts and lead each step of the customer lifecycle from onboarding through renewal and expansion • Drive renewal and expansion conversations that directly affect gross revenue retention and Net New ARR • Analyze account data and Gainsight insights to identify risks and opportunities proactively • Use AI tools such as Claude and Notion AI to address business problems and improve work • Build trusted relationships with coaches, compliance staff, and athletic department leadership • Drive product adoption across collegiate accounts • Serve as the main point of contact and voice of the customer for a portfolio of DII/DIII schools

🎯 Requirements

• Experience working in collegiate athletics or as a Customer Success Manager with a background in college athletics • Demonstrated ability to run a renewal or pricing conversation with a hesitant customer • Genuine, intentional use of AI tools such as Claude or Notion AI • Comfort managing an independent book of roughly 100 accounts without heavy day-to-day oversight • Familiarity with some or all Teamworks products • Experience with Teamworks products such as Hub, Compliance & Recruiting (even better) • Background in account management or SaaS customer success (even better) • Experience with customer education or training programs (even better) • Legal right to work in the indicated location without employer sponsorship now or in the future

🏖️ Benefits

• Pay-for-performance compensation framework • Career advancement opportunities • Opportunity to contribute to game-changing innovations • Long-term financial security opportunities • Remote work arrangement • Equal opportunity employer • Reasonable accommodations for candidates with disabilities