Senior Epic Client System Administrator

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🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $120k - $135k / year

⏰ Full Time

🟠 Senior

⌨️ Systems Administrator

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Tegria

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

⚕️ Healthcare Insurance

💳 Fintech

☁️ SaaS

Healthcare Insurance • Fintech • SaaS

Tegria is a global healthcare consulting and services company that partners with provider and payer organizations to advance care, improve performance, and tackle the biggest challenges in healthcare. They offer a range of services including patient access optimization, data analytics, cloud solutions, and revenue cycle transformation to create value and enhance healthcare delivery. Tegria focuses on streamlining operations, fostering innovation, and leveraging technology to maximize performance and improve patient experiences.

📋 Description

• Provide advanced technical leadership in the design, deployment, optimization, and support of Epic client systems across a multi-client shared services environment • Serve as a subject matter expert in Epic Hyperspace architecture, client-side performance, printing infrastructure, and enterprise deployment strategies • Lead complicated troubleshooting, establish technical standards, mentor junior staff, and collaborate with application, hosting, networking, and security teams • Ensure highly reliable, secure, and scalable Epic environments for consulting clients • Contribute to strategic planning, automation initiatives, and continuous improvement of shared services operations • Lead installation, configuration, optimization, and lifecycle management of Epic Hyperspace, client software, print services, and supporting components across all environments • Architect and maintain standardized deployment models for multi-client environments, including workstation packages, server-based deployments, virtualization, and application delivery tools • Manage high-complexity print infrastructure, including advanced print routing, print servers, device mapping automation, and large-scale print environment upgrades • Partner with hosting, network, and application teams to design and maintain high-performing environments • Establish documentation, templates, and standard operating procedures for deployments, configurations, and shared services workflows • Develop automation and scripting solutions (e.g., PowerShell) to streamline packaging, deployment, monitoring, and configuration management • Participate in or lead root cause analysis sessions; communicate findings and remediation plans to internal and client leadership • Provide advanced guidance for access provisioning, environment security settings, and compliance with HITRUST and HIPAA controls • Mentor and support the development of junior EC SAs and technical analysts • Participate in 24/7 on-call rotation and respond to high-priority incidents requiring senior-level expertise • Contribute to technology roadmaps, scalability planning, and continuous improvement of shared Epic infrastructure

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, Health Information Systems, or a related field preferred or equivalent combination of education and experience • At least two Epic ECSA certifications • Additional Epic module certifications (e.g., Hyperspace configuration, technical services) preferred • IT certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications desirable • Typically, 5+ years of technical support, system administration, or healthcare IT experience, including: • At least 4 years of ECSA experience in a healthcare or consulting environment • At least two implementation or upgrade of Epic Client Systems • Monitoring, tuning and administration of Windows servers • Citrix XenApp, VMWare Horizon or other virtualization platform administration OR one or more load balancing technologies • Experience in an enterprise environment, shared services model, or multi-client support preferred • Fully proficient in industry practices, techniques and standards, including: • Understanding of Epic environments (PRD, POC, SUP, REL) and upgrade cycles • Understanding of Epic Hyperspace architecture, presentation layer, and deployment models, Windows server print services, and Epic print workflows • Windows workstation and server administration, Group Policy, and application packaging • Scripting (PERL, PowerShell, etc.) • Citrix, VMware, or other virtualization technologies used for Epic delivery • Understanding of networking fundamentals, including TCP/IP, DNS, load balancing, and VPN connectivity • Understanding of HITRUST, HIPAA, and security best practices in healthcare environments.

🏖️ Benefits

• We offer a choice of multiple health and dental plans with nationally recognized networks • Vision benefits • Total wellness program • Employee assistance program for you and your family • Competitive wages • Retirement savings plans • Company-paid disability and life insurance • Pre-tax savings opportunities (HSA and/or FSA) • Generous paid-time-off program