Medical Customer Service Representative

🔥 16 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $22 - $23 / hour

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Answer and manage 45+ inbound calls daily from patients regarding billing and account inquiries • Assist patients with payment processing and setting up payment plans • Review and explain Explanation of Benefits (EOBs) to patients • Address questions related to insurance coverage, balances, and billing statements • Research and resolve patient account issues while providing excellent customer service • Document interactions accurately within internal systems • Navigate multiple applications and databases simultaneously while maintaining productivity and accuracy • Collaborate with internal teams to ensure timely resolution of patient concerns • Serve as the primary point of contact for patients within the Revenue Cycle Management team

🎯 Requirements

• Minimum 1+ years of customer service experience in a healthcare setting • Experience handling patient billing, insurance, or patient account inquiries • Knowledge of Explanation of Benefits (EOBs) • Strong communication and problem-solving skills • Ability to effectively multitask across multiple systems and screens • Comfortable working in a high-volume call center environment • Patient Access experience preferred • Patient Services experience preferred • Experience with EMR/EHR systems such as Epic preferred • Familiarity with patient registration, patient intake, medical scheduling, or medical terminology preferred • Healthcare insurance experience preferred • Must be available Monday-Friday, 8:00 AM-4:30 PM EST

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital coverage • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) • Fully remote opportunity • Gain experience within a fast-paced Revenue Cycle Management environment • Opportunity to make a meaningful impact by helping patients understand and manage their healthcare accounts