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Member Service Representative

Job not on LinkedIn

🔥 32 minutes ago

⚔️ Virginia – Remote

info

đź’µ $21 / hour

⏳ Contract/Temporary

🟢 Junior

🚫👨‍🎓 No degree required

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Logo of TEKsystems

TEKsystems

10,000+ employees

Founded 1983

đź’Ľ Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

đź“‹ Description

• Respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. • Provide information regarding Client's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. • Work in a 24/7 call center capacity, with 6 days per week availability required and one fixed day off (Saturday or Sunday).

🎯 Requirements

• 1+ year of customer service experience required • Call center experience a plus • Coachable/Trainable mindset • Successful new hires have come from a background in customer service (servers, bartenders healthcare, education, military)

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

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