Director, Product Enablement – Operations

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $165k - $187k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Teladoc Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

👥 B2C

☁️ SaaS

💰 $80M Post-IPO Debt - Teladoc Health on 2016-07

B2B • B2C • SaaS

Teladoc Health is a telehealth company that connects patients with care providers through a virtual care platform offering 24/7 urgent care, primary care, mental health (therapy and psychiatry), chronic condition management (diabetes, hypertension, weight management), specialty consultations, and wellness services. It serves individuals directly and partners with employers, health plans, hospitals and health systems to deliver integrated virtual care solutions and technology at scale.

📋 Description

• Driving operational excellence, AI enablement, and product lifecycle governance across the Product organization. • Leading Product Operations functions that support operational scalability, tooling strategy, cross-functional coordination, and execution consistency across product development activities. • Partnering closely with Product leadership to improve operational effectiveness through process optimization, tooling adoption, AI-enabled workflow improvements, and organizational enablement initiatives that support product delivery and execution quality across a fast-paced, matrixed environment. • Identifying, evaluating, and rolling out AI tools across the product development lifecycle — roadmapping, requirements, design, content ops, documentation — with measurable gains in efficiency and quality. • Championing AI use across the Product organization, leading adoption and change management to embed AI into workflows and improve business outcomes. • Owning the Product organization's tooling strategy, with accountability for efficiency, adoption, and ROI. • Building and scaling a training program covering onboarding, skill-building, and ongoing development across product roles. • Building and maintaining a collaborative environment with stakeholders across product, engineering, finance, sales, customer success, and leadership to ensure strategic objectives are met. • Running the decision-making forums on the product operating cadence — surface risks, shape priorities, and get teams aligned faster.

🎯 Requirements

• 10+ years of experience in product operations, product management, or a related field at a leading digital health or technology firm. • Track record of rolling out AI tools at scale, ideally on product or management teams, with measurable impact on efficiency and quality. • Has designed and scaled processes that measurably improved efficiency, accuracy, or performance, backed by solid data analysis and KPI reporting. • Deep understanding of the product development lifecycle, specifically in a technology-focused company. • Can break down complex problems, find root causes, design solutions, and plan the rollout. • Operates independently — sets direction and ships results on high-impact, cross-functional work. • Proficient in stakeholder management, relationship building, and communication management across executive levels. • Strong written and verbal communication, including executive-level presentations on roadmap updates, quarterly objectives, and org-wide initiatives. • Familiarity with tools like Figma, Jira, Confluence, Miro, Airtable, Productboard, and modern AI assistants. • Experience in a B2B2C software company is preferred; experience in healthcare is a strong plus. • Bachelor's degree in a related field. In lieu of a Bachelor's degree, an equivalent combination of education and experience is accepted.

🏖️ Benefits

• Flexible Vacation Policy • 80 hours of Paid Sick, Safe, and Caregiver Leave annually • Performance bonus • Health insurance • Retirement plans • Professional development opportunities