Product Management Lead, Communication Platform

🕒 August 11

🇺🇸 United States – Remote

💵 $180k - $220k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 55%

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Teladoc Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

👥 B2C

☁️ SaaS

💰 $80M Post-IPO Debt - Teladoc Health on 2016-07

Healthcare • B2C • SaaS

Teladoc Health is a telehealth company that connects patients with care providers through a virtual care platform offering 24/7 urgent care, primary care, mental health (therapy and psychiatry), chronic condition management (diabetes, hypertension, weight management), specialty consultations, and wellness services. It serves individuals directly and partners with employers, health plans, hospitals and health systems to deliver integrated virtual care solutions and technology at scale.

📋 Description

• Own the member communications orchestration product strategy and roadmap across service, clinical, and engagement use cases • Lead build-vs-buy and vendor strategy for orchestration/CDP platforms, including POC scope and platform decisions • Advance migration from distributed communications infrastructure toward a scalable orchestration model • Own communication preferences and consent experience, including data integrations, campaign remapping, and end-to-end testing • Enable personalized, data-driven, and AI-powered engagement through nudges, journey messaging, suppression logic, segmentation, and next-best-action capabilities • Translate architecture involving Snowflake, CDP, content management, orchestration logic, APIs, and downstream delivery systems into product direction • Define success metrics covering delivery performance, member engagement, booking conversion, repeat visits, suppression accuracy, preference adoption, and operational efficiency • Navigate stakeholders across marketing, data, engineering, clinical services, operations, legal/privacy, design, and executive leadership • Ensure communications are timely, relevant, clinically appropriate, consent-aware, and supportive of member trust

🎯 Requirements

• 10+ years of product management experience • Significant experience in consumer-facing, platform, engagement, lifecycle, growth, CRM, or marketing-technology domains • Ability to connect product roadmap decisions to business outcomes • Hands-on experience with communications, lifecycle, CRM, marketing automation, journey orchestration, or customer engagement platforms such as Braze, Iterable, Salesforce Marketing Cloud, Adobe Journey Optimizer, Customer.io, or similar • Strong technical fluency in architecture tradeoffs, APIs, event triggers, data pipelines, segmentation, consent/preference logic, and implementation complexity • Experience leading build-vs-buy decisions, vendor evaluations, POCs, platform migrations, or large cross-functional capability investments • Strong product judgment in ambiguous environments • Experience working across marketing, product, data, engineering, operations, legal/privacy, and executive stakeholders • Strong analytical orientation and ability to define measurement frameworks and interpret funnel or engagement data • Exceptional written and verbal communication • Ability to influence without formal authority and drive alignment across teams • Must be currently authorized to work in the United States without visa sponsorship now or in the future

🏖️ Benefits

• Performance bonus • Benefits subject to eligibility requirements • Flexible Vacation Policy • 80 hours of Paid Sick, Safe, and Caregiver Leave annually • Career development opportunities • Inclusive benefits program with tailored programs for employees and families

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