Product Management Lead, Communication Platform

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $180k - $220k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

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Teladoc Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

👥 B2C

☁️ SaaS

💰 $80M Post-IPO Debt - Teladoc Health on 2016-07

Healthcare • B2C • SaaS

Teladoc Health is a telehealth company that connects patients with care providers through a virtual care platform offering 24/7 urgent care, primary care, mental health (therapy and psychiatry), chronic condition management (diabetes, hypertension, weight management), specialty consultations, and wellness services. It serves individuals directly and partners with employers, health plans, hospitals and health systems to deliver integrated virtual care solutions and technology at scale.

📋 Description

• Own the member communications orchestration product strategy and roadmap across service, clinical, and engagement use cases • Lead build-vs-buy and vendor strategy, including orchestration/CDP platform evaluations and POCs • Advance migration from distributed communications infrastructure to a scalable orchestration model • Own communication preferences and consent experience, including data integrations, campaign remapping, and end-to-end testing • Enable personalized, data-driven, and AI-powered engagement through nudges, journey messaging, suppression logic, segmentation, and next-best-action capabilities • Translate architecture involving Snowflake, CDP, content management, orchestration logic, APIs, and downstream delivery systems into product direction • Define measurement frameworks covering delivery performance, engagement, booking conversion, repeat visits, suppression accuracy, preference adoption, and operational efficiency • Navigate stakeholders across marketing, data, engineering, clinical services, operations, legal/privacy, design, and executive leadership • Ensure communications are timely, relevant, clinically appropriate, consent-aware, and protective of member trust and experience

🎯 Requirements

• 10+ years of product management experience • Significant experience in consumer-facing, platform, engagement, lifecycle, growth, CRM, or marketing-technology domains • Ability to connect product roadmap decisions to business outcomes such as activation, conversion, retention, visit growth, operational efficiency, or revenue impact • Hands-on experience with communications, lifecycle, CRM, marketing automation, journey orchestration, or customer engagement platforms such as Braze, Iterable, Salesforce Marketing Cloud, Adobe Journey Optimizer, Customer.io, or similar • Strong technical fluency with architecture tradeoffs, APIs, event triggers, data pipelines, segmentation, consent/preference logic, and implementation complexity • Experience leading build-vs-buy decisions, vendor evaluations, POCs, platform migrations, or large cross-functional investments • Strong product judgment in ambiguous environments • Experience working across marketing, product, data, engineering, operations, legal/privacy, and executive stakeholders • Strong analytical orientation and ability to define measurement frameworks and interpret funnel or engagement data • Exceptional written and verbal communication • Ability to influence without formal authority and drive alignment across teams • Applicants must be currently authorized to work in the United States without visa sponsorship now or in the future • Bonus qualifications include regulated consumer-category experience, CDP strategy, Snowflake-based segmentation, reverse ETL, data activation, service or clinical communications, homegrown orchestration platforms, preference centers, consent systems, suppression logic, or notification-governance frameworks

🏖️ Benefits

• Performance bonus eligibility • Flexible Vacation Policy • 80 hours of Paid Sick, Safe, and Caregiver Leave annually • Inclusive benefits program for employees and families • Opportunities for career growth and professional development • Innovative and inclusive workplace • Equal Opportunity Employer