Senior Associate, Commercial Solutions – Optimization

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $70k - $85k / year

⏰ Full Time

🟠 Senior

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Teladoc Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

👥 B2C

☁️ SaaS

💰 $80M Post-IPO Debt - Teladoc Health on 2016-07

B2B • B2C • SaaS

Teladoc Health is a telehealth company that connects patients with care providers through a virtual care platform offering 24/7 urgent care, primary care, mental health (therapy and psychiatry), chronic condition management (diabetes, hypertension, weight management), specialty consultations, and wellness services. It serves individuals directly and partners with employers, health plans, hospitals and health systems to deliver integrated virtual care solutions and technology at scale.

📋 Description

• Analyze and improve Commercial Operations workflows and business processes to drive efficiency, consistency, and scalability. • Conduct process assessments, gap analyses, and root cause investigations to identify opportunities for improvement. • Document current and future state processes, workflows, SOPs, and governance procedures. • Support the development and maintenance of process governance frameworks across Commercial Operations. • Support the ongoing optimization and governance of GCRM (Salesforce) to improve adoption and user experience. • Partner with Technology, and Commercial Operations teams to define business requirements and support system enhancements. • Identify and address data quality issues through process improvements, governance controls, and stakeholder collaboration. • Contribute to development of operational reporting and dashboards to measure process effectiveness, data quality, and business outcomes. • Support the creation and maintenance of knowledge management resources, SharePoint sites, and team documentation.

🎯 Requirements

• Bachelor's degree in Business, Operations, Information Systems, or a related field. • 2+ years of experience in Commercial Operations, Sales Operations, Business Analysis, Process Improvement, CRM Operations, or a related field. • Working knowledge of Salesforce (GCRM) and experience supporting business processes within a CRM environment. • Experience conducting process analysis, gap assessments, workflow documentation, or continuous improvement initiatives. • Strong analytical and problem-solving skills with the ability to translate business needs into actionable recommendations. • Experience working cross-functionally with business and technical stakeholders. • Experience using reporting and data visualization tools such as Tableau, Power BI, or Salesforce reporting. • Strong communication, organizational, and stakeholder management skills. • Ability to work independently and effectively navigate ambiguous environments.

🏖️ Benefits

• Flexible Vacation Policy intended for rest, relaxation, and personal time. • 80 hours of Paid Sick, Safe, and Caregiver Leave annually