Workforce Management Administrator

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🌵 Arizona, Connecticut, +4 more states – Remote

🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🤝 B2B

🎯 Recruiter

B2B • Business Services • Recruitment

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Process and resolve helpdesk tickets through internal Teleperformance Helpdesk. • Generate Network logins for new hire agents or update for internal transfers. • Assigning, binding and disabling of ACD-IDs in CCMS. • Create/assign Firecastle profiles for new hire agents or internal transfers. • Request Client specific logins through client process within SLA. • Maintain the tracking of Client logins in CCMS. • Reset passwords and troubleshoot login/access issues. • Submit roll-off requests or forms based on site attrition though client specific process within in SLA. • Other duties as directed by supervisor.

🎯 Requirements

• 90 day + in current position • 6 months of call center operations or Workforce experience is a plus • Must be detail oriented • Willing to work extended hours and or weekends when needed • Strong skills in handling constant change • Work in Harmony with others • Excellent service skills (timeliness of delivery and quality) • Experience with Microsoft based technologies • Willingness to face new challenges daily • Ability to effectively communicate both verbally and written, with all levels of staff and management • Strong organizational and time management skills • Strong interpersonal and customer service skills • Willingness to proactively address ideas and propose alternatives with the purpose of providing and receiving constructive feedback • Sound reasoning ability together with strong problem solving skills • Ability to view a computer monitor for several hours at a time • Able to work with little to no supervision if necessary

🏖️ Benefits

• TP offers benefits to you and your family. • Comprehensive health benefits, which may include medical, vision, and dental. • Employment Assistance Programs. • Health and personal time off (HPT). • Leave programs as eligible. • Competitive 401(K) plans. • Life insurance. • Supplemental medical coverage. • Critical care insurance. • Pet insurance. • FSA plans. • Retailer discounts.