Head of Operations

🕒 March 18

🇺🇸 United States – Remote

💵 $120k - $170k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 68%

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Tellos

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Tellos is a family-centered provider of in-home Applied Behavior Analysis (ABA) therapy for children with autism and developmental needs. They deliver personalized care plans created by BCBAs and implemented by RBTs, offer parent guidance and training, connect families with diagnostic partners to avoid waitlists, and accept most major insurances. Tellos emphasizes fast access to care, clinician support to prevent burnout, measurable functional progress, and Spanish-speaking providers to serve diverse families.

📋 Description

• Own end-to-end service operations from referral through therapy start • Design scalable workflows for credentialing, authorizations, and revenue cycle management across states • Identify and permanently fix operational bottlenecks and failures • Convert tribal knowledge into clear processes and SOPs • Define and drive operational metrics including time-to-treatment, provider utilization, funnel conversion, authorization velocity, cancellations, and denials • Explain operational performance changes and determine next actions • Drive cross-functional execution with clinical, recruiting, product, finance, and growth teams • Make intake-to-treatment timelines predictable • Reduce churn caused by operational friction • Partner with Product to automate manual workflows • Design operating models supporting expansion from a few states to nationwide scale • Identify opportunities for software to replace coordination work, reduce rework, and improve data integrity • Lead intake, support, recruiting coordination, and operational program management • Establish operating cadence, raise standards, and develop future operators • Work directly with the CEO and leadership team to shape company scaling

🎯 Requirements

• Experience scaling complex service or marketplace operations • Highly analytical and execution-oriented • Ability to create clarity in ambiguous, fast-moving environments • Commitment to operational quality • Ability to hold people accountable while building trust • Healthcare or ABA experience helpful • Strong operational judgment • Must be able to work remotely • Resume required for application

🏖️ Benefits

• 0.5%–1.5% equity • Self-funded, profitable, and operator-led company • Direct work with the CEO and leadership team • Opportunity to shape how the company scales • Mission-driven work improving autism care

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