TELUS Digital
201 - 500 employees
💼 Consulting
📣 Marketing
📦 Logistics
Consulting • Marketing • Logistics
TELUS Digital is an award-winning digital consultancy that combines human-centered design, software engineering, data science and generative AI to create AI‑fueled digital experiences and platforms for global brands. The company provides services in experience strategy, UX research and design, engineering and architecture, data science and engineering, digital marketing, and product/project delivery, and operates Fuel iX™, an enterprise-focused generative AI engine to help businesses move AI initiatives into production. TELUS Digital emphasizes a collaborative culture, global hiring, and accessibility in its hiring practices.
Associate Principal, CX Application Strategy
🕒 June 24
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
TELUS Digital
201 - 500 employees
💼 Consulting
📣 Marketing
📦 Logistics
Consulting • Marketing • Logistics
TELUS Digital is an award-winning digital consultancy that combines human-centered design, software engineering, data science and generative AI to create AI‑fueled digital experiences and platforms for global brands. The company provides services in experience strategy, UX research and design, engineering and architecture, data science and engineering, digital marketing, and product/project delivery, and operates Fuel iX™, an enterprise-focused generative AI engine to help businesses move AI initiatives into production. TELUS Digital emphasizes a collaborative culture, global hiring, and accessibility in its hiring practices.
📋 Description
• Act as a strategic bridge between business goals and AI capabilities • Design AI-driven CX strategies and advise on pilot programs • Partner with Product, CCaaS, and Data & AI teams to build functional business cases • Identify tech/AI opportunities to enhance customer experience • Provide input into the CX Product roadmap • Translate tech architecture visions into actionable deployment plans • Stay up-to-date on AI trends and inspire clients
🎯 Requirements
• 5-10 years of experience in management consulting, digital/product strategy, or a pre-sales/solutions engineering role • Proficient in modern contact center ecosystems • Strong understanding of AI technologies • Ability to translate technical AI concepts into business strategies • Excellent verbal and written communication skills
🏖️ Benefits
• Equal Opportunity Employer • Diverse and inclusive workplace
Apply NowSimilar Jobs
🕒 June 24
Client Experience Associate taking customer calls and scheduling appointments. Working remotely to manage leads and customer interactions in a supportive environment.
🕒 June 24
Client Experience Associate helping clients navigate disability benefits and insurance compensation via phone. Join the team at a startup empowering people in crisis with essential aid.
🕒 June 24
Customer Support Associate handling client inquiries via phone, email, and chat for a leading estate planning platform. Collaborating in a supportive and innovative environment for financial services.
🕒 June 24
Client Experience Associate supporting U.S. clients with travel bookings and inquiries. Ensuring positive experiences and maintaining detailed client records.
🕒 June 24
Pricing Associate leveraging sports card knowledge and valuation strategies for Alt's trading platform. Engaging in cross-functional collaboration and supporting pricing methodology development.
