Senior Director, Client Accounts – AI Data Foundry

🕒 March 31

🌲 North Carolina, Ohio, +2 more states – Remote

🌲 North Carolina – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote

💵 $190k - $230k / year

⏰ Full Time

🟠 Senior

🤖 Artificial Intelligence

👻 Ghost score 50%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TELUS Digital

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

TELUS Digital is an award-winning digital consultancy that combines human-centered design, software engineering, data science and generative AI to create AI‑fueled digital experiences and platforms for global brands. The company provides services in experience strategy, UX research and design, engineering and architecture, data science and engineering, digital marketing, and product/project delivery, and operates Fuel iX™, an enterprise-focused generative AI engine to help businesses move AI initiatives into production. TELUS Digital emphasizes a collaborative culture, global hiring, and accessibility in its hiring practices.

📋 Description

• Lead, mentor, and develop a team of Client Account Partners serving major technology firms • Set performance expectations and support account strategies for retention, expansion, and net-new revenue • Coach the team on data collection, annotation, validation, consultative selling, and executive engagement • Conduct account reviews, pipeline assessments, and deal coaching sessions • Serve as senior client account executive and escalation point for complex client relationships • Build relationships with AI, data science, product, and operations leaders • Lead executive business reviews and strategic planning sessions • Personally drive retention, expansion, and new workstream growth within named accounts • Represent client insights internally to influence delivery, product development, tooling, and research investments • Develop expertise across generative AI data, data collection, annotation, validation, and off-the-shelf datasets • Guide clients in designing scalable data programs for model training and fine-tuning • Partner with Solutions Architecture and Delivery teams on customized proposals • Monitor AI training-data trends, labeling methodologies, quality assurance, and responsible-AI regulations • Develop and execute the Client Accounts team growth strategy • Maintain pipeline hygiene, forecast accuracy, and account health reporting in Salesforce • Collaborate with Delivery, Solutions Architecture, Finance, and Legal • Contribute to go-to-market strategy, capability messaging, and AI Data Solutions thought leadership

🎯 Requirements

• 10+ years of F500 client account management and account-building experience • At least 3+ years in a Commercial people leadership role overseeing account teams • 3+ years of sales experience in Data Collection, Annotation, and Validation services • Demonstrated ability to build, coach, and scale high-performing teams in complex technical services environments • Proven ability to manage and grow large strategic accounts with multiple stakeholders • Experience leading executive-level engagements, business reviews, long-cycle renewals, and expansions • Deep familiarity with data collection, annotation, and validation services, workflows, and quality frameworks across text, image, video, audio, and sensor data • Strong understanding of training data for AI and ML model development, fine-tuning, and evaluation • Ability to discuss generative AI, agentic AI pipelines, and responsible AI with technical and business audiences • Experience with or selling to AI-forward technology companies strongly preferred • Exceptional executive presence and presentation communication skills • Consultative, client-first, solutions-oriented approach • Proficiency with enterprise sales and account management tools • Experience using Salesforce for pipeline, forecasting, and account health reporting

🏖️ Benefits

• Commission offered • Remote work within the US • Option to be based out of a major US office location • Equal opportunity and diverse, inclusive workplace commitment