Senior Client Service Manager – Consumer Goods

Job not on LinkedIn

🔥 0 minutes ago

🏄 California, Illinois, +3 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

📁 Client Services

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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TELUS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

🏥 Healthcare

🛡️ Insurance

📡 Telecommunications

💰 $500M Post-IPO Debt on 2023-03

Healthcare • Insurance • Telecommunications

TELUS is a major Canadian telecommunications company that provides a wide range of services including mobile network plans, internet, and television services through platforms like PureFibre and Optik TV. The company offers an extensive array of mobile products such as phones, smartwatches, and tablets, alongside comprehensive internet and TV bundles. TELUS also focuses on additional services like smart home security and healthcare solutions, including virtual healthcare options. It operates across various regions in Canada and is committed to social impact initiatives, such as supporting charities through the TELUS Friendly Future Foundation. With a strong emphasis on connectivity and innovative solutions, TELUS is a key player in the telecommunications sector offering cutting-edge technology solutions to its customers.

📋 Description

• Partner with customers to understand their business goals, define success metrics, and develop tailored success strategies that drive measurable ROI and sustained platform value • Serve as the primary point of contact for assigned accounts, building trusted relationships with CPG brand managers, retailers, and key stakeholders across customer organizations • Proactively identify expansion opportunities within existing accounts by analyzing usage data, customer feedback, and market trends, then collaborate to develop and execute growth plans • Gather customer insights, feedback, and pain points, then translate these learnings to Product and Engineering teams to inform roadmap decisions and drive continuous innovation • Monitor account health metrics and develop retention strategies for at-risk customers, implementing proactive interventions to maximize lifetime value and reduce churn

🎯 Requirements

• 10+ years of experience in the Consumer Packaged Goods (CPG) industry • Strong knowledge of Trade Promotion Management (TPM) and/or Revenue Growth Management (RGM) principles • Proven customer success or client-facing experience within SaaS, consulting, CPG, technology, or related service industries • Demonstrated track record of building trusted customer relationships and driving measurable business outcomes through strategic account management • Strong executive presence and ability to engage, influence, and build trust with stakeholders at all levels, including C-suite, operations, finance, and sales teams • Proven ability to identify, develop, and execute growth strategies that expand customer value and increase lifetime value • Exceptional analytical and problem-solving skills, with the ability to interpret data, identify trends, and guide customers toward data-driven decisions • Strong communication and negotiation skills, with the ability to convey complex concepts clearly and build rapport across diverse customer organizations • Highly organized and detail-oriented, with strong time-management skills and the ability to manage multiple priorities and competing deadlines • Proactive, customer-centric mindset with a bias toward action and accountability • Demonstrated ability to learn quickly, adapt to new processes and systems, and thrive in a fast-paced, collaborative environment • Familiarity with retail or supply chain operations and dynamics • Bachelor's degree in Business, Marketing, Finance, or related field, or equivalent professional experience (great-to-have)

🏖️ Benefits

• Inclusive and supportive environment • Growth and learning opportunities