Agentic AI Business Process Consultant – Texas

🕒 December 1, 2025

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

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Templar Shield

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🔒 Cybersecurity

📋 Compliance

⚡ Energy

Cybersecurity • Compliance • Energy

Templar Shield is a premier cybersecurity, privacy, risk, and compliance technology professional services firm. They specialize in helping businesses navigate complex regulatory landscapes and improve their risk management processes through advisory services, technology enablement, and managed solutions. Their expertise spans government, energy, utilities, and private sector industries, providing tailored approaches to identity management, third-party risk, cybersecurity, and data privacy solutions.

📋 Description

• Facilitate workshops with IT, HR, Security, and business teams to understand service-delivery workflows • Document current-state processes and design AI-enhanced future-state workflows • Identify high-ROI use cases for Moveworks-based automations (password resets, software access, policy questions, security queries, HR onboarding/offboarding, knowledge automation, etc.) • Translate business requirements into structured user stories, acceptance criteria, and functional designs • Define conversational flows, intent logic, natural-language experiences, and knowledge retrieval patterns • Work closely with developers to design autonomous agent behavior, escalation paths, and automated actions • Help develop and test prompts, guardrails, and response patterns to ensure AI accuracy and alignment with enterprise policies • Map Moveworks skills to enterprise systems (ServiceNow, Okta, O365, Workday, Jira, Slack, Teams, etc.) • Align AI implementations with enterprise governance frameworks such as NIST AI RMF, ISO 42001, ITIL, and internal security/compliance policies • Develop playbooks, process documentation, AI use case libraries, and adoption strategies

🎯 Requirements

• 3-7 years of experience in IT service delivery, HR operations, enterprise service management, or automation-focused consulting roles • Experience working with conversational AI platforms such as Moveworks, MS Copilot, ServiceNow Virtual Agent, or similar tools • Strong understanding of ITSM, HRSD, or Security support processes, including incident/request workflows, approvals, knowledge management, and access provisioning • Proven ability to run workshops, gather requirements, document workflows, and communicate with both technical and business stakeholders • Ability to translate business problems into AI-driven automation opportunities • Strong writing and communication skills for user stories, acceptance criteria, and functional specifications.

🏖️ Benefits

• Competitive compensation + annual performance-based bonus • 100% remote-first culture • Employer-sponsored health, dental, LTD, and life insurance coverage • 401(k) with company match • Paid training and certification sponsorship • Opportunity to shape next-generation AI service-delivery patterns for Fortune 1000 clients • A collaborative culture where your process designs shape real industry solutions