Customer Service Representative

🕒 September 22

🇺🇸 United States – Remote

💵 $15 - $23 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 8%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tenet Healthcare

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

👥 B2C

💰 $2G Post IPO debt on 2022-07

Healthcare • B2C

Tenet Healthcare is a for-profit healthcare services company that owns and/or operates hospitals and hospital programs through subsidiaries and affiliates across the United States. The company's website and materials describe acute-care hospitals, emergency centers, specialty services (including cancer centers and advanced cardiac imaging), medical office buildings, physician careers and community health networks; Tenet emphasizes compliance, community service, and clinical innovation.

📋 Description

• Answer inbound customer service calls related to patient accounting questions • Make outbound follow-up calls on outstanding accounts when inbound call volumes are low • Answer calls promptly without drops or abandons • Identify callers’ reasons for contact and assist with questions, concerns, or problems • Focus on first-call resolution • Facilitate resolution by referring matters to issue/content experts • Escalate matters to supervisors, request appropriate information, or take appropriate action • Work in a call center environment with a headset and multiple nearby workstations • May interact directly with patients in a hospital environment • Perform other duties as assigned

🎯 Requirements

• High school education or the equivalent • 1–2 years prior experience in an inbound call center and/or customer service environment • Hospital patient account billing experience or knowledge of 3rd party reimbursements from insurance companies and government payers is a plus • Exceptional customer service, problem-solving, and analyzing skills • Professional and calming tone of voice with complete command of the English language and appropriate grammar • Ability to facilitate conversations and establish an understanding of the customer's issue/reason for contact • Ability to work independently, flexibly, and use creative problem-solving techniques • Ability to de-escalate issues and instill confidence in customers • Ability to function effectively under stress and handle difficult personalities • Ability to interpret and apply reimbursement aspects of managed healthcare contracts • Attentive listening skills • Ability to clearly articulate responses using appropriate voice modulation • Ability to sit at a computer terminal for extended periods • Required vaccinations and screenings prior to employment, as applicable and permitted by law

🏖️ Benefits

• Position may be eligible for a signing bonus for qualified new hires, subject to employment status • Conifer observed holidays receive time and a half • Medical, dental, vision, disability, and life insurance • Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked • 401k with up to 6% employer match • 10 paid holidays per year • Health savings accounts, healthcare & dependent flexible spending accounts • Employee Assistance program • Employee discount program • Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance • For Colorado employees, paid leave in accordance with Colorado’s Healthy Families and Workplaces Act

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