Customer Success Representative

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tenna

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏗️ Construction

☁️ SaaS

🔧 Hardware

Construction • SaaS • Hardware

Tenna is an equipment management software and hardware provider purpose-built for construction contractors. It centralizes mixed fleets — heavy equipment, vehicles, tools, attachments, and rentals — into a single platform that combines GPS telematics, BLE, QR and CANbus trackers, AI dash cameras, and mobile apps. Tenna offers asset tracking & management, utilization analytics, preventive maintenance and work orders, parts and mechanic time tracking, scheduling/dispatch, safety and compliance (DVIR/ELD/IFTA), integrations with accounting/ERP and construction software, and telematics-powered asset financials for job costing and internal billing. The solution is marketed to contractors to reduce loss, improve utilization, extend asset life, and increase safety and compliance.

📋 Description

• Serve as the main point of contact for all inbound support channels. • Provide exceptional day-to-day customer support via phone, email, inbound chat, and hotline calls. • Use remote teleconferencing tools such as Zoom and Microsoft Teams to assist customers. • Help customers navigate the Tenna app and overall platform. • Diagnose root causes using probing questions and active listening. • Troubleshoot and document issues using knowledge of Tenna’s platform and processes. • Resolve customer issues using diagnostic tools. • Submit support tickets and escalate issues to appropriate stakeholders. • Own support tickets through resolution and follow up on status. • Collaborate with Engineering, Hardware, Product, QA, and Sales on bugs, feature requests, and enhancements. • Set up and onboard new customers and users. • Provision customer permissions, asset lists, and relevant data correctly. • Engage existing customers to retain and renew Tenna memberships. • Build long-lasting customer relationships and support customer growth efforts.

🎯 Requirements

• Bachelor’s degree strongly preferred or equivalent. • 2+ years of experience providing software customer support. • Bilingual proficiency in Spanish is required. • Experience working within construction technology or within the construction industry is an absolute plus. • Experience using teleconferencing tools such as Zoom, Microsoft Teams, etc. • Experience providing technical support for Android, Apple and Windows based products. • Strong interest in software development processes and methodologies. • Excellent verbal and written communication abilities, particularly with Engineers. • Familiarity with Salesforce and Help Scout is strongly preferred. • Self-motivated and adaptable person with a strong service orientation and “do what it takes” attitude. • Excellent problem-solving skills and is process driven. • Passion for working in a high-growth, entrepreneurial environment, with the ability to demonstrate personal commitment and drive to set and exceed high standards. • Must be willing to work Monday–Friday, 8:00am–5:00pm EST, and at least one Saturday per month. • Travel to customer locations is required, up to 20%.

🏖️ Benefits

• Competitive compensation packages offered • Opportunities for growth and personal development within highly dynamic team • Robust, low-cost benefit packages offered • Benefit coverage begins the first date of employment • Dependent Care offered • 401k match • Employee referral bonuses